BikeSmart.com Selects Xaffire to End Website Errors; Live Web Session Capture and Playback Technology Eliminates Ongoing Web Errors and Improves Customer Satisfaction.SUPERIOR, Colo. -- Xaffire Inc., an innovator in live Web session capture and playback technology, today announced that BikeSmart.com has selected its Xfire software to help the e-retailer eliminate sporadic sporadic /spo·rad·ic/ (spo-rad´ic) occurring singly; widely scattered; not epidemic or endemic. spo·rad·ic or spo·rad·i·cal adj. 1. Occurring at irregular intervals. 2. website errors. BikeSmart.com, the online arm of the California-based bicycle retail chain Mike's Bikes, is using Xfire to identify and eliminate any hard to locate, recurring re·cur intr.v. re·curred, re·cur·ring, re·curs 1. To happen, come up, or show up again or repeatedly. 2. To return to one's attention or memory. 3. To return in thought or discourse. Web application errors that negatively impact customer relations and online sales. "We knew the errors were hurting our business; unfortunately we could never pin-point when they would occur," said Michael Gabrys, president of BikeSmart.com. "Xfire's live session capture and replay capability allows us to experience our site in our customers' shoes, page by page, mouse-click by mouse-click. Since we installed Xfire, our IT staff has been able to confront site errors as they happen and remedy them quickly before they adversely affect our sales and reputation." Xfire's web application management solution provides site managers with "instant replay" for every user session through its capture and replay technology. Xfire users may view complete sessions either live or historically to see what site visitors did on their website and how the site responded. "Successful online businesses like BikeSmart know that every visitor counts. Xfire allows IT and software development staff to pinpoint site errors quickly to minimize the number of visitors affected by an error," said David Jilk, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Xaffire Inc. "Xfire also instantly notifies IT staff of website errors through email or pagers. Xfire's technology ultimately improves every visitor's website experience, whether that visitor plans to buy online or is researching an in-store purchase," he added. A recent survey sponsored by Xaffire found that 51% of online managers learn about their sites' Web errors from customers, and not the IT staff. The survey also revealed that 36% of the managers polled are plagued by an unknown amount of errors because IT staff are unable to reproduce customer sessions. About BikeSmart.com Founded in 1999, BikeSmart.com is the online venture of Mike's Bicycle Centers of Northern California Northern California, sometimes referred to as NorCal, is the northern portion of the U.S. state of California. The region contains the San Francisco Bay Area, the state capital, Sacramento; as well as the substantial natural beauty of the redwood forests, the northern . Mike's Bikes was founded in 1964 as Marin County's first Schwinn shop. Rumor RUMOR. A general public report of certain things, without any certainty as to their truth. 2. In general, rumor cannot be received in evidence, but when the question is whether such rumor existed, and not its truth or falsehood, then evidence of it may be given. has it that the San Rafael San Rafael (săn rəfĕl`), residential city (1990 pop. 48,404), seat of Marin co., W Calif., a suburb of San Francisco on the northern shore of San Francisco Bay; inc. 1913. store was home to some of the first mountain bikes in the country. Mike's Bikes' are locally owned and operate four wildly successful stores in San Rafael, Berkeley, Sausalito and Palo Alto Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. and staff over 60 incredible people. www.bikesmart.com About Xaffire, Inc. Formed in April 2003 through the merger of two application monitoring technology companies, Xaffire, Inc. develops and sells Xfire, the most powerful Web application management solution in today's market. Customers using Xaffire's solution benefit from integrated end user, network and system monitoring A System Monitor (SM) is a process within a distributed system for collecting and storing state data. There are many issues involved with designing and implementing a system monitor. in one easy-to-use interface, and get visibility into the online experience of all end users. Xaffire is headquartered in Boulder County, Colorado Boulder County is the sixth most populous of the 64 counties of the State of Colorado of the United States. The United States Census Bureau estimates that the county population was 282,304 in 2006.[1] The county seat is the City of Boulder. . For additional information go to www.xaffire.com. |
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