BigVine.com Selects Quintus eContact to Power Online Barter Site.Business Editors/High-Tech Writers FREMONT, Calif.--(BUSINESS WIRE)--March 20, 2000 Integrated Multi-Channel Product to Link Online and Offline Communications to Provide Members With Optimal Service Quintus Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :QNTS), a provider of contact center solutions for e-customer relationship management (eCRM), today announced that BigVine.com, a leading online barter marketplace, has selected Quintus eContact(TM) to enhance its online business-to-business exchange, www.bigvine.com. Quintus eContact will provide BigVine.com members their choice of the most convenient communication channel in which to ask questions about products and purchasing procedures while allowing BigVine.com to consistently and effectively manage these interactions. Launched in January 2000, BigVine.com is an online barter marketplace where businesses can trade excess goods and services In economics, economic output is divided into physical goods and intangible services. Consumption of goods and services is assumed to produce utility (unless the "good" is a "bad"). It is often used when referring to a Goods and Services Tax. while conserving cash. The Quintus eContact Suite will provide BigVine.com members with a variety of ways in which to obtain information about their purchases, including the telephone, email and live online assistance from an agent. In addition, Quintus eContact will provide BigVine.com member relations managers with customer profiles and information from previous transactions, enabling them to deliver highly personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. service. For example, a BigVine.com member might email a member relations manager regarding the tax implications of his or her online barter. A week later, the same member might place a phone call to check the status of a particular transaction and receive highly personalized service based on both the current and previous interactions. Several days later, this same member, now wishing to post additional items for barter on the site, might have questions on how to word the item descriptions. The member will be able to click on an on-screen on·screen or on-screen adj. & adv. 1. As shown on a movie, television, or display screen. 2. Within public view; in public. "live help" button and communicate directly with a BigVine.com member relations manager, who can view the member's history and provide informed service. "Barter provides a challenging and exciting marketplace -- one in which member experience and education is paramount," remarked David Figgat, vice president of customer service and sales, BigVine.com. "To encourage first-time members to return again and again, BigVine.com needs to offer its members an outstanding experience. Quintus eContact will help us deliver immediate, personalized member service while providing us with the tools to meet our long-term member relations and business goals." Quintus eContact allows contact centers to effectively manage and route customer interaction through a wide range of media, including voice, voice over IP (Internet protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. ), interactive voice response, facsimile and imaging, email and the Internet. In addition, eContact records and stores details of each customer interaction in a common data repository See repository. , enabling agents to provide personalized service based on each customer's actual history. "In this increasingly customer-centric market, emerging companies are recognizing early on that success is inherently linked to customer satisfaction," noted Alan Anderson Alan Jeffery Anderson (born on October 16 1982, in Minneapolis, Minnesota) is an American professional basketball player. Anderson re-signed with the Bobcats[1] for whom he played during the previous season. He was waived by the team in November 2006. , chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Quintus Corporation. "By providing companies such as BigVine.com with the tools necessary to communicate with their customers in a multitude of ways, Quintus is helping them to succeed." About BigVine.com Based in Redwood Shores, CA, BigVine.com (formerly known by stealth name Doublebill.com) is pioneering an e-marketplace that enables businesses to trade their excess goods and services through barter. Investors include American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , Bernard Arnault's Europ@web, the Carlyle Internet Group, Kleiner Perkins Caufield & Byers, Kohlberg Kravis Roberts Kohlberg Kravis Roberts & Co (commonly referred to as KKR) is a New York City-based private equity firm that focuses primarily on late-stage leveraged buyouts. It was founded in 1976 by Jerome Kohlberg, Jr., and cousins Henry Kravis and George R. & Co., RRE RRE Red Rock Eater (News Service) RRE Road Race Engineering RRE Remote Roof Easy RRE Residential Real Estate RRE Rise-And-Run-Length Encoding RRE Royal Radar Establishment (Great Britain) Ventures, Sanford Robertson, founder and former Chairman of Robertson Stephens & Company, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control ., and the executives of Texas Pacific Group. About Quintus Quintus Corporation (NASDAQ:QNTS) provides a comprehensive electronic customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet, email and the telephone. The Quintus eContact software suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support, and human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. centers and a routing engine to manage customer interactions. Quintus eContact enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers. Quintus is based in Fremont, Calif. For more information about Quintus, call 800/337-8941, email sales@quintus.com, or access the World Wide Web at www.quintus.com. The statements contained in this press release that are not purely historical are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding future sales and product implementations. Quintus Corporation's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements. Note to Editors: eContact is a trademark and Quintus is a registered trademark of Quintus Corporation. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion