Bezeq Online launches CosmoCom-powered Contact Center On-Demand services.CosmoCom, provider of an all-IP, universal access contact center system, has announced that Bezeq Online Ltd. has added Contact Center On-Demand (CCOD CCOD Contact Center On-Demand CCOD Current Contents on Diskette CCOD Call Center Operations Department CCOD Cape Cods Other Dog (Cape Cod, MA clothing company) ) services based on the CosmoCall Universe platform to its suite of outsourced solutions. Bezeq Online Ltd. is a call center outsourcer in Israel that specializes in setting up, managing and operating contact centers in various fields for varied customers. Contact Center On-Demand enables Bezeq Online to offer customers the ability to outsource only their call center technology rather than their entire operation. The new on-demand services offer customers an all-IP, unified contact center of any size that includes multi-channel ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. , IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. , predictive dialing, multimedia recording and administrative tools. www.cosmocom.com and www.bezeqonline.co.il |
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