Beyond the balanced scorecard; improving business intelligence with analytics.9781563273469 Beyond the balanced scorecard Balanced Scorecard A performance metric used in strategic management to identify and improve various internal functions and their resulting external outcomes. The balanced scorecard attempts to measure and provide feedback to organizations in order to assist in implementing ; improving business intelligence with analytics. Brown, Mark Graham Mark Graham can mean:
Productivity Press 2007 233 pages $35.00 Hardcover HD58 Consultant Brown contends that the use of the right metrics for performance evaluation Performance evaluation The assessment of a manager's results, which involves, first, determining whether the money manager added value by outperforming the established benchmark (performance measurement) and, second, determining how the money manager achieved the calculated return can help businesses achieve significant success in the area of performance management. In this guide for analysts, he describes a method for constructing a complete and customized performance index. He also explains how to objectively measure such seeming intangibles as employee satisfaction and relationships with customers. The final chapter is devoted to ways of using these "scorecards" to improve organizational performance Organizational performance comprises the actual output or results of an organization as measured against its intended outputs (or goals and objectives). Specialists in many fields are concerned with organizational performance including strategic planners, operations, . ([c]20072005 Book News, Inc., Portland, OR) |
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