Beyond The Transaction E-Commerce and Web Customer Relationship Management Conference Sponsored by Inference Corp. and Hosted by the Extraprise Group.

NOVATO, Calif.--(BUSINESS WIRE)--May 20, 1999--

Nationwide Executive Briefings Aimed at Senior Executives Present

Innovative Ideas About Building and Managing Productive, Ongoing

Customer Relationships in the E-Commerce Era

Inference Corp. (Nasdaq:INFR), a leading provider of software and services for assisted-service and customer self-service across the Web and Contact Center, announced today that it will sponsor Beyond the Transaction: E-Commerce Strategies in a Hyper-competitive Marketplace, a nationwide series of executive briefings to address strategic electronic commerce issues.

Co-sponsored by eGain Communications and eShare Technologies, Beyond the Transaction features a leading industry analyst and experts, such as Siebel Systems, Inc., in knowledge-based commerce and customer care. Allen Bonde, director of advisory services at The Extraprise Group, a leading industry analyst firm, will host each briefing and will present proven solutions to help companies succeed in the rapidly changing Internet environment.

"Beyond the Transaction will present innovative ideas about how to build and manage productive, ongoing customer relationships in the e-commerce era," said Charles W. Jepson, president and chief executive officer of Inference. "This is an opportunity for senior executives to get a fresh perspective on moving beyond simply taking orders on the Web." -0-

Agenda

7:30-8:30         Continental Breakfast
8:30-10:00        Beyond the Transaction -- Allen Bonde, The
                  Extraprise Group
10:00-10:45       Leveraging E-mail for E-sales and Support --
                  eGain Communications
10:45-11:00       Break
11:00-11:45       Customer Service in the Electronic Storefront --
                  eShare Technologies
11:45-12:30       Strategic Insights from the Fortune 500
12:30             Solution Demonstrations

Nationwide Briefing Presentations

     To accommodate as many attendees as possible, Beyond the
Transaction will be presented at six locations across the country:

June 21  Washington              Marriott Tysons Corner
June 22  Atlanta                 West Hotel Atlanta - Perimeter Center
June 23  Chicago                 The Westin River North
June 24  Dallas                  Radisson Hotel Dallas
June 25  Newport Beach, Calif.   Sutton Place Hotel
June 28  Palo Alto, Calif.       Crowne Plaza Cabana

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Registration Information

For more information, or to register, interested parties may visit the Beyond the Transaction Web site at http://www.inference.com/briefing or call 800/322-9923

About eGain Communications

eGain is the leading provider of customer service infrastructure for e-commerce. eGain's solutions help companies manage high volumes of customer communications through e-mail, real-time Web collaboration, and self-service. The eGain solutions are available through onsite deployments or through the eGain Hosted Network, the world's largest hosted network for e-commerce customer service. Companies use eGain's solutions to build customer loyalty, to convert online visitors to satisfied buyers, and to leverage customer information.

Partners and customers of eGain include Hewlett-Packard Company (NYSE: HWP), Nortel (NSE: NT/TSE: NTL), Remedy Corp. (Nasdaq:RMDY), Microsoft Corp. (Nasdaq:MSFT), Inference Corp. (Nasdaq:INFR), Siebel Systems Inc. (Nasdaq:SEBL), Compaq Computer Corp. (NYSE:CPQ), and USA Networks Inc.(Nasdaq:USAI).

eGain's world headquarters is located in Sunnyvale, Calif. For more information about eGain, please visit www.egain.com, or call the company's U.S. office at 888/603-4246 or European office [phone].

About eShare Technologies

eShare Technologies, Inc. (www.eshare.com) delivers powerful enterprise-class interaction software and services that are crucial for eBusiness. These innovative technologies include Web-based customer service and support, customer self-service, live conferencing and events, distance learning, Community chat, threaded discussion forums, and custom integration tools. Current eShare Technologies clients include AT&T WorldNet Service, Computer Associates, GeoCities, Lycos, networkMCI, UUNet, the University of Florida, Pfizer, Bertelsmann, Columbia University, Hewlett-Packard, Xerox and 1-800-FLOWERS.

About Inference

Inference Corporation (Nasdaq:INFR) provides software and services for assisted service and customer self-service across the Web and the Contact Center. Inference's k-Commerce product suite is the first customer relationship management software that provides conversation-based knowledge-driven answers and solutions to customers across the entire customer Contact Center, including the call center, the Web, e-mail, Interactive Voice Response (IVR) and chat.

Headquartered in the San Francisco Bay area, with international headquarters near London, England, Inference supports its customers from offices throughout North America, Europe and Asia Pacific through a global professional service and support organization. For further information, contact Inference at 415/893-7200, send an e-mail to [e-mail] or visit www.inference.com.

Note to Editors: The Inference logo, k-Commerce and the k-Commerce logo are trademarks of Inference Corporation in the United Stated and other countries. All other company names and products are trademarks or registered trademarks of their respective companies.