Better Customer Contact Management Demonstrated by AltiGen - TriVium Alliance.Business Editors NetWorld Interop Atlanta 2000 FREMONT, Calif. and HILLSBORO, Ore.--(BUSINESS WIRE)--Sept. 27, 2000 TriVium's Enhanced Call Management Solutions Expand AltiGen's Telecom Server And SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. Call Center Offerings for Accounting, Management, And IP Tracking AltiGen Communications, Inc., (Nasdaq:ATGN ATGN Additive Truncated Gaussian Noise ) and TriVium triv·i·um n. pl. triv·i·a The lower division of the seven liberal arts in medieval schools, consisting of grammar, logic, and rhetoric. Systems, Inc. inaugurate in·au·gu·rate tr.v. in·au·gu·rat·ed, in·au·gu·rat·ing, in·au·gu·rates 1. To induct into office by a formal ceremony. 2. their partnership today by offering call accounting and reporting software The following is a list of notable reporting software. Commercial software
Contact Center for Small-to-Medium Sized Businesses (SMBs) Traditional call centers are rapidly evolving into contact centers as customers choose a variety of channels (from email to web-chat) to reach companies. As a result, systems management is becoming more complex. AltiServ(R) OE 4.0 provides companies with a complete communications system In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. , and with AltiGen's Center 4.0 option, offers inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound call center capabilities that include advanced Internet customer contact features as well as an unsurpassed range of business communications tools in a single, integrated system. New additions to the system include multi-site consolidation of call reporting information, expanded voice-over-IP capabilities and support for multi-vendor standards-based IP phone systems. Also, AltiServ(R) OE 4.0 offers agents and supervisors the ability to monitor operations in real time whether they are local or remote from the business premise. Up to 128 representatives can function as contact center agents, where some can be located off-site, or at other company branch offices. With this capability comes more information both about the calling consumer, the call, the agent and the system. Need for Call Management Reporting AltiServ(R) OE 4.0 offers new real-time reporting and analysis tools bundled with the system that expand call management capabilities at all stages of the customer service process via a development partnership with TriVium Systems. CallAnalyst(TM) is an award winning, client-server software application that is a simple-to-use, advanced call accounting or tracking solution that brings advanced functionality to small-to-medium sized companies at a remarkably affordable price. The AltiGen/TriVium partnership brings customers the industry's fastest growing call accounting solution. Call Analyst(TM) tracks inbound and outbound calls, date and time of the calls and identifies incoming callers using the customer's Caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. service from the local phone company. This powerful reporting tool lets you quickly generate detailed or summary call reports, measure productivity, track local and long distance usage and monitor phone abuse. Call Management Reporting from TriVium for AltiServ(R) 4.0 The partnership reflects an emerging strategy aimed at providing full-featured call center and eCRM solutions for the small-to-medium sized business (SMB) market space. The initial offering is TriVium's CallAnalyst(TM) reporting package, with statistical and billing features that have been customized for AltiGen's award winning all-in-one telephony solution. CallAnalyst for AltiGen is available in two packages, Basic and Advanced. CallAnalyst for AltiGen Basic is bundled with AltiGen's AltiServ(R) Open Edition 4.0, the most advanced version of the company's telecom server. The Basic application allows businesses to conduct call accounting for individuals, departments, and multi-tenant environments. Basic provides reports on geographic calling patterns, both inbound and outbound, which are useful to marketing departments and telecom managers. IT department managers will like the reports that provide both summary and detail reporting of IP telephone calls, with both IP trunk and extension tracking. Call Analyst for AltiGen Advanced is offered as a software option for customer's requiring more enhanced reporting capabilities associated with call center operations. Standard reports include metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. on agent, workgroup, and call management performance. Supervisors can now quickly assess how to deploy resources to maximize customer satisfaction while lowering business communications expenses. "TriVium's CallAnalyst(TM) extends the value that AltiGen can provide the telecom server customer and marks the beginning of further enhancements in customer communication support with SMB applications which permit a comprehensive contact center to be offered as a single vendor solution," said Gregg Kerlin, Director of Product Marketing for AltiGen. "AltiServ(R) OE 4.0 combined with TriVium's call management applications demonstrate that server-based phone systems continue to expand in function and value while retaining the price-sensitive advantages that SMB customers desire." "With the release of AltiServ(R) OE 4.0, AltiGen continues to demonstrate leadership in providing complete telephony solutions that enhance the way small-to-medium sized businesses communicate," said Greg Applegate, Vice President of Sales, at TriVium. "AltiServ(R) OE 4.0 places the SMB manager in control of the company's phone system and with CallAnalyst(TM), gives them the right tools to manage the business with the greatest of ease." The award-winning solutions from both AltiGen and TriVium will be demonstrated at the Networld + Interop 2000 exhibition in Atlanta, Georgia (September 26 - 28). About AltiGen Communications AltiGen Communications, Inc., (Nasdaq:ATGN), is a leader in the server-based telecommunications system market. AltiGen designs, manufactures and markets next generation, server-based telecommunications systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. . AltiGen products are available from authorized resellers and come with a one-year warranty. AltiGen's AltiServ(R) OE has been recognized for excellence with nearly 30 industry awards, including a 1999 Editor's Choice Award from PC Magazine and a 1998 Analyst's Choice Award from PC Week Magazine. For more information, call 1-888-ALTIGEN or visit the company web site at www.altigen.com. About TriVium Systems Founded in 1995, TriVium Systems, Inc. (www.triviumsys.com) is dedicated to powering business relationships through reporting and eCRM solutions that work for small and medium businesses. TriVium's products include SimpleRM(TM), an award-winning eCRM system that ties your sales, marketing, customer service, partners, and e-Business operations together with a scalable, and fully integrated web-centric platform, and the award-winning CallAnalyst(TM), a leading call accounting software package used by hundreds of companies, including Management Recruiters International, Inc., R/E R/E Revolutionary / Evolutionary Max Realty realty n. a short form of "real estate." (See: real estate) REALTY. An abstract of real, as distinguished from personalty. Realty relates to lands and tenements, rents or other hereditaments. Vide Real Property. Group, One Core Financial, Kentucky Better Business Bureau, and Healthcare Management Group. TriVium is headquartered in Hillsboro, Oregon Hillsboro is a city in and county seat of Washington County, Oregon, United States.GR6 The community began in 1842 and was named Hillsborough in 1850, before incorporation in 1876 as Hillsboro. . For more information, call (503) 439-9338 or visit the company web site at www.triviumsys.com. Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. Statement This press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the AltiGen - TriVium partnership and cooperation in the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. market space, and new product areas such as the CallAnalyst for AltiGen solution and AltiServ(R) OE 4.0, which provides companies with a complete communications system offering, call center capabilities that include advanced Internet customer contact features as well as an unsurpassed range of business communications tools in a single integrated system. These statements reflect management's current expectations. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen and TriVium's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to the information set forth under the caption "Risk Factors" in the final prospectus Final Prospectus A legal document stating the price of a newly issued security, the delivery date, and other facts that are important for investors. Notes: The final prospectus must be given to every investor who purchases a new issue of registered securities. , dated October 4, 1999, related to AltiGen's initial public offering. A copy of the prospectus can be obtained from CIBC World Markets CIBC World Markets is the investment banking division of the Canadian Imperial Bank of Commerce. It helps governments, large companies, and other large institutions obtain capital and credit and is a primary dealer in U.S. Treasury securities. , Oppenheimer Tower, World Financial Center, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , New York; telephone number (212) 667-7000. For information pertaining per·tain intr.v. per·tained, per·tain·ing, per·tains 1. To have reference; relate: evidence that pertains to the accident. 2. to TriVium, please contact them directly. |
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