BetaSphere Creates 'Virtual Development Team' For ReplayTV, Inc.Business Editors & Computer Technology Writers PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif.--(BUSINESS WIRE)--Aug. 22, 2000 Web-based Field Trial Program Garners Whopping 99% Participation Yielding Wealth of Valuable Customer Input on Product Usability Product usability A concept in product design, sometimes referred to as ease of use or user-friendliness, that is related directly to the quality of the product and indirectly to the productivity of the work force. , Performance BetaSphere, the leading provider of web-based customer feedback software and services, today announced completion of a national field trial program for ReplayTV, Inc. ReplayTV is the original personal television service and the leading technology in digital video recorders See DVR. . ReplayTV finds and digitally records shows for playback at any time. Viewers can also pause, instant replay, rewind re·wind tr.v. re·wound , re·wind·ing, re·winds 1. To wind again or anew. 2. To reverse the winding of (recording tape or camera film). n. 1. The act or process of rewinding. or watch live TV in slow motion. To seed the program, BetaSphere recruited from its proprietary database of evaluators more than 100 prospective customers matching ReplayTV's target market profile. These evaluators were supplied with personal, web-based "Feedback Centers" where they could comment on product usability, performance, and related user experiences while they evaluated prototype ReplayTV hardware and software. During the three-month field trial, evaluator participation was broad and strong, resulting in a wealth of real-world user feedback for ReplayTV's product developers to make usability and design changes expected to improve significantly the customer experience. "BetaSphere did an excellent job of meeting our desired customer profile criteria and conducted a very thorough and productive beta test A test of new or revised hardware or software that is performed by users at their facilities under normal operating conditions. Beta testing follows alpha testing. Vendors of packaged software often offer their customers the opportunity of beta testing new releases or versions, and the . A number of improvements in current and future products resulted from this effort," said Scotty Janssen, director of quality for ReplayTV, Inc. "ReplayTV's experience is an ideal example of how powerful and positive an influence customer feedback can have on the development process," said Michael Shoppel, president/CEO of BetaSphere. "It is tremendously gratifying grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. to see these results played out repeatedly among our customers." BetaSphere has managed more than 250 such customer feedback programs. About ReplayTV, Inc. ReplayTV, Inc., based in Mountain View, Calif., is the creator of ReplayTV, the original personal television service and the leading technology in digital video recorders. For more information, visit the ReplayTV website at http://www.replaytv.com or call toll free at 800/266-1301. About BetaSphere BetaSphere is the leading provider of web-based customer feedback software and services, enabling companies to bring better products to market faster. With its configurable Feedback Management Server(TM) and customer feedback management expertise, BetaSphere consistently enables product teams to achieve higher customer participation and feedback during marketing and development programs, significantly increase identification of bugs and perceived problems, and increase customer testimonials. Customers include Federal Express, Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , Lucent, HP, Xerox, Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. , Palm Computing computing - computer , and Motorola. For more information, call 650/930-0200 or visit BetaSphere at http://www.betasphere.com/. For more information, please contact Katya Morales, BetaSphere at 650/930-0200 (kmorales@betasphere.com). |
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