Best Western Selects IEX for Workforce Management.Business Editors/High Tech Writers RICHARDSON, Texas--(BUSINESS WIRE)--March 26, 2002 TotalView(TM) Solution Optimizes Contact Center Productivity IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier , a Tekelec (Nasdaq: TKLC) company and a leading provider of contact center solutions, today announced that Best Western International, Inc., selected the company's TotalView(TM) Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solution to replace its current management system. Best Western, the world's largest hotel brand, provides customer service through its contact centers in Phoenix and Glendale, AZ with more than 600 agents. "TotalView offers complete and efficient solutions to planning and managing the overall customer service experience," said Will Jansen, vice president, North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. Reservations for Best Western. "We chose to replace our current system because IEX has a reputation for delivering superior products and support." Best Western also selected the TotalView Real-time Adherence feature. Instantly showing if agents are adhering to their schedules and working efficiently, Real-time Adherence gives contact center managers powerful tools to increase accountability and reward consistent performance. "Real-time Adherence is just one of the many powerful features of the TotalView solution," said Ronda Trog, director, North American Reservations. "We have watched IEX become a dominant workforce management provider to the hospitality industry, and we are happy to add our name to the customer list." TotalView Workforce Management is a comprehensive workforce optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. solution enabling contact centers to deliver consistent service, lower operating costs operating costs npl → gastos mpl operacionales and boost employee morale. The product automates the process of scheduling service agents in a single or multi-site center, accurately matching available resources to forecasted workloads. Additional features include skills-based and multimedia scheduling, real-time and historical adherence, short-term and long-term resource planning Resource planning may refer to:
Another way of saying "within the day." Notes: This term is often used for the new highs and lows of a security. For example, "a new intraday high" means a security reached a new all-time high throughout the trading day, but then fell by closing. management, vacation and holiday planning, enterprise reporting With the dramatic expansion of information technology, and the desire for increased competitiveness in corporations, there has been an increase in the use of computing power to produce unified reports which join different views of the enterprise in one place. and web-based delivery of agent schedules and statistics. About Best Western Best Western is the world's largest hotel chain with more than 4,000 hotels in 80 countries. Best Western is a membership organization of independently owned and operated hotels that provides marketing reservations and operational support to its members. For more information about Best Western, visit www.bestwestern.com. About IEX IEX, a Tekelec company, is a leading provider of innovative solutions to contact centers. In existence since 1988, the company is known for delivering technologically superior products that are easy to use and proven in operation. Over 1,800 contact centers worldwide, with more than 465,000 agents, rely on IEX solutions to optimize optimize - optimisation resources, improve service and lower operating costs. IEX sells products and services worldwide through direct sales and select distributors. More information can be found on the IEX Web site at http://www.iex.com. |
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