Best Software's ACT! 6.0 Named 2002 Product of the Year By Customer Inter@ction Solutions Magazine.

Business Editors & High-Tech Writers

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Jan. 14, 2003

New Product Features in ACT! 6.0 are Well Received by Reviewers and

Customers Alike

Best Software today announced that its best-selling ACT!(TM) contact manager was named "Product of the Year" by Customer Inter@ction Solutions(R) magazine, a premier CRM, call center and teleservices magazine published since 1982 by Technology Marketing Corp. (TMC(R)).

Released in August 2002, ACT! 6.0 includes over 50 new features, including a new HTML e-mail client, advanced integration with Microsoft Office products such as Outlook(R), Word(R) and Excel(R), and Active Libraries for attaching and viewing documents. It also includes data mining features to quickly uncover which customers users have contacted recently, as well as which ones have not been contacted in a specified time frame.

"There are many new features in ACT! 6.0 that we have been able to take advantage of such as Outlook integration, Active Libraries and Internet services," said David Hartmann, director of information technology at Montgomery & Graham Inc. "Active Libraries is a great example of how ACT! 6.0 enables us to multi-task programs without having to go back and forth between two or three. The fact that ACT! integrates with all of the tools we use every day and that these tools can all be accessed without ever leaving ACT! is what makes it invaluable to us. There's nothing you can't do with it!"

According to Customer Inter@ction Solutions group editor-in-chief, Rich Tehrani, ACT! was selected because it demonstrates true innovation, which is the hallmark of Product of the Year winners.

"The Product of the Year award is meant not only to honor the outstanding teams who developed and manufactured the products on our winning list, but also to educate our readers on the vast array of offerings in this market," said Tehrani. "Choosing the winners was a difficult process, and the editorial team spent many hours studying the applications we received from vendors, as well as looking through materials we collected on our own over the past year."

A full list of Product of the Year winners will appear in the January issue of Customer Inter@ction Solutions magazine. For more information on ACT!, please visit www.act.com. Volume licensing for ACT! is also available for companies wanting 10 licenses or more by calling 888/855-5222.

About Best Software

Best Software offers leading business management products and services that give 1.7 million small- and mid-sized customers in North America the insight for success throughout the life of their business. Its parent company, The Sage Group plc (London:SGE.L), supports 3 million customers worldwide and has revenue of $815 million. For more than 25 years, Best Software has delivered easy-to-use, scalable and customizable applications through its portfolio of leading brands, including Abra, ACT!, CPASoftware, FAS, MAS 90, MIP, Peachtree and SalesLogix, among many others. For more information, please visit the Web site at www.bestsoftware.com or call 866/308-BEST.

(c)2003 Interact Commerce Corp., a division of Best Software Inc. All rights reserved. All other trademarks and copyrights are the property of their respective holders.