Best Power Selects Metrix CRM Solution; Power Security Supplier To Use ProductService CRM Application for Mobile e-Service.Business Editors/High-Tech Writers WAUKESHA, Wis adv. 1. Certainly; really; indeed. v. t. 1. To think; to suppose; to imagine; - used chiefly in the first person sing. present tense, I wis. See the Note under Ywis. .--(BUSINESS WIRE)--Oct. 9, 2000 Metrix, Inc. announced today that Best Power, part of the Invensys Secure Power operating unit operating unit A type of operating company that engages in transactions with outsiders and that is owned by another business. For example, in 1995 the stockholders of Capital Cities/ABC approved a $19 billion merger with the Walt Disney Company, whereupon of Invensys Power Systems, has chosen the Metrix ProductService CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. (TM) application and the Techlink(R) mobile e-Service solution to manage its field force. Invensys Secure Power is generally recognized as the most capable supplier of high-reliability power security systems in the world. "Best Power's selection of Metrix means more than 500 field service technicians of Invensys Secure Power will be utilizing the Metrix ProductService CRM application," said Harvey Harvey, city (1990 pop. 29,771), Cook co., NE Ill., a suburb S of Chicago; inc. 1895. Its manufactures include steel castings, metal products, chemicals, machinery, and electronic equipment. Harvey has an oil research center. The city was founded by Turlington W. Shovers, vice president of sales and marketing for Metrix, Inc. Metrix software offers superior visibility and control over inventory, contracts and resources for field service and repair center operations. "Invensys has a demanding product service environment, and needed a solution that could streamline its call center processes, track its field service activities, enhance its repair center operations and accommodate multiple warranties," Shovers noted. In addition to the capabilities of the Metrix application, Invensys field service representatives worldwide will have access to detailed customer information through Metrix's Techlink(R). Techlink provides the field with information about scheduled service calls, including the history of the product, other products at the site, and any associated contract entitlements. After the service call is completed, field service representatives can use Techlink to upload See download. upload - /uhp'lohd/ To transfer programs or data over a digital communications link from a smaller or peripheral "client" system to a larger or central "host" one. Opposite: download. time, material and expense information to the corporate system, and order any parts -- all from their laptop computers A portable computer that has a flat LCD screen and usually weighs less than eight pounds. Often called just a "laptop," it uses batteries for mobile use and AC power for charging the batteries and desktop use. Today's high-end laptops provide all the capabilities of most desktop computers. . This dramatically reduces time-to-bill and increases accuracy throughout the service environment. Techlink is the mobile e-Service solution of choice for field forces, which need to build customer loyalty and generate additional service revenue opportunities through exceptional product service offerings and results. About Metrix, Inc. Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of e-Service and ProductService CRM(TM) solutions. Its Web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activity for manufacturers of durable goods durable goods Goods, such as appliances and automobiles, that have a useful life over a number of periods. Firms that produce durable goods are often subject to wide fluctuations in sales and profits. Also called consumer durables. . For more information contact Metrix at (800) 543-2130, (262) 717-6500 or at www.metrix.com. Metrix, the Metrix logo, ProductServiceCRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and other countries. All other trademarks or registered trademarks are the properties of their respective owners. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion