Best Online Reseller Store.First place: BITSource URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. : www.demo.smartshelf.com Service makes a difference: Although many online reseller sites look more or less alike and carry equivalent titles, there are often dramatic differences in the feel of the shopping experience. Some stores feel sluggish and bureaucratic bu·reau·crat n. 1. An official of a bureaucracy. 2. An official who is rigidly devoted to the details of administrative procedure. bu ; others clearly work hard to be responsive. BITSource, a developer of Web store technology, created a store for Computize Inc., a $100-million VAR, that the Summit Awards judges ranked as the best online reseller site, primarily because of its exceptional customer service and helpfulness. The BITSource store is specifically designed to serve corporate accounts, and it includes such features as customer-specific pricing, volume license configurations, internal order routing, and license management tools. The store also features "The Software Guy," an interactive product selection module that helps customers pick products based on personalized criteria. Computize reports that the first high-service BITSource store it deployed paid off almost at once: A major account switched $500,000 in software sales to Computize from another reseller. BITSource, 5150 W. El Camino Real El Camino Real (Spanish for The Royal Road or The King's Highway) was the name of a series of pre-automobile highways linking the various New World colonies of Spain:
Finalist: Software.net URL: www.software.net Fine-tuning the online sales process A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. : Software.net is one of the oldest online resellers, and its Web store continues to get smarter as software.net designers learn how to fine-tune the sales process. The store's current home page is more subdued sub·due tr.v. sub·dued, sub·du·ing, sub·dues 1. To conquer and subjugate; vanquish. See Synonyms at defeat. 2. To quiet or bring under control by physical force or persuasion; make tractable. 3. than many competing stores, but--without being overly busy--it delivers a surprising amount of necessary up-front information. The store's tagline delivers a clear why-to-buy-here message ("Over 30,000 products. Delivered to your door or desktop."), showcases ten top titles, offers a contest, and neatly arranges the site's search, browse, download, and security features within a single sidebar on the right side of the page. Software.net pioneered the concept of private-label and co-branded stores for individual publishers and customers, including the Department of Defense, Netscape, Lotus, AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. , and Excite. As a result, the company has managed to transform its single Web storefront into the equivalent of a retail chain, with literally hundreds of virtual storefronts in high-traffic areas of the Web. Software.net, 3031 Tisch Way, San Jose San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif. 95128; 408/556-9300. |
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