Best Buy Deploys webMethods Integration Solutions to Streamline Customer Service Processes.Business/Technology Editors FAIRFAX, Va.--(BUSINESS WIRE)--March 13, 2001 Leading Consumer Electronics Specialty Retailer Leverages webMethods B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business for Tight Integration with Three Service Partners to Speed Customer Repairs and Parts Fulfillment webMethods, Inc. (Nasdaq:WEBM WEBM webMethods Inc. (stock abbreviation, AMEX) ), the leading provider of integration software solutions, and Best Buy Co., Inc. (NYSE NYSE See: New York Stock Exchange :BBY BBY Best Buy (stock symbol) BBY Before Battle of Yavin (Star Wars) BBY BeBeyond (Chinese online community) ), the nation's number one specialty retailer of consumer electronics, personal computers, entertainment software and appliances, today announced that Best Buy has deployed webMethods B2B(TM) for tight integration with three of the company's service partners. Leveraging webMethods B2B and in conjunction with service partners, Best Buy has automated the exchange of information required to perform in-home PC repairs. By implementing webMethods B2B, Best Buy has created a streamlined, bi-directional integration framework for better managing customer service and repair requests. webMethods B2B allows the company to connect its Clarify Service Application with the back-end systems of its partners, creating a real-time exchange of customer repair information. As a result, Best Buy's service partners are notified in real-time regarding a customer request for a home repair visit, parts and shipping. "We were searching for a flexible, platform-independent integration solution that offers the scalability necessary to support the eventual integration of more partners," said Perry Jurgens, director-Information Services at Best Buy. "By supporting multiple standards and seamlessly connecting with numerous third-party applications, webMethods has allowed us to tightly integrate our service partners into a cohesive and automated information network. The result is better management of our post-purchase customer service activities." "Best Buy and other Global 2000 companies face the daunting daunt tr.v. daunt·ed, daunt·ing, daunts To abate the courage of; discourage. See Synonyms at dismay. [Middle English daunten, from Old French danter, from Latin task of integrating with numerous disparate back-end partner systems in order to streamline the flow of information and improve customer service," said Beth Lovett, program manager, CONSUMER GOODS consumer goods Any tangible commodity purchased by households to satisfy their wants and needs. Consumer goods may be durable or nondurable. Durable goods (e.g., autos, furniture, and appliances) have a significant life span, often defined as three years or more, and & RETAIL INDUSTRY of webMethods, Inc. "webMethods has filled the market void for a system-independent integration vendor who can provide scalable and flexible solutions that don't require significant redesign of existing IT architecture. With more in-production customers than any other software integration vendor, our solutions continue to be the de facto [Latin, In fact.] In fact, in deed, actually. This phrase is used to characterize an officer, a government, a past action, or a state of affairs that must be accepted for all practical purposes, but is illegal or illegitimate. integration platform choice of Global 2000 companies." About Best Buy Co., Inc. Minneapolis-based Best Buy Co., Inc. (NYSE: BBY) is the nation's number one specialty retailer of consumer electronics, personal computers, entertainment software and appliances. The Enterprise operates retail stores and commercial Web sites under the names: Best Buy (BestBuy.com), Sam Goody Sam Goody is a music and entertainment retailer in the United States and formerly in the United Kingdom. It is owned and operated by Musicland, which itself is owned by former rival Trans World Entertainment which also runs Suncoast Motion Picture Company and, until January 2006, (SamGoody.com), Suncoast (Suncoast.com), Media Play (MediaPlay.com), On Cue (OnCue.com) and Magnolia Hi-Fi. The Company reaches consumers through more than 1,800 retail stores nationwide, in Puerto Rico and the U.S. Virgin Islands. About webMethods, Inc. webMethods, Inc. (Nasdaq:WEBM) is the leading provider of integration software solutions for Global 2000 corporations, major B2B exchanges and leading software application vendors. The webMethods integration platform allows customers to achieve quantifiable R.O.I. by linking business processes, enterprise and legacy applications, databases and workflows both within and across enterprises. By deploying the webMethods integration platform, customers reduce costs, create new revenue opportunities, strengthen relationships with customers, substantially increase supply chain efficiencies and streamline internal business processes. Founded in 1996, webMethods is headquartered in Fairfax, Va., with offices throughout the U.S., Europe and Asia Pacific. webMethods has more than 550 customers worldwide--from Global 2000 leaders such as Citibank, Dell, Eastman Chemical, The Ford Motor Company, Grainger, Motorola and Starbucks to major industry-backed exchanges like ForestExpress, eHITEX/Converge and PetroCosm. webMethods' strategic partners include Ariba, Broadvision, Commerce One, Deloitte Consulting, EDS (Electronic Data Systems, Plano, TX, www.eds.com) Founded in 1962 by H. Ross Perot (independent candidate for the President of the U.S. in 1992), EDS is the largest outsourcing and data processing services organization in the country. , i2 Technologies, J.D. Edwards, KPMG KPMG Klynveld Peat Marwick Goerdeler (accounting firm) KPMG Kaiser Permanente Medical Group KPMG Keiner Prüft Mehr Genau (German) KPMG Kommen Prüfen Meckern Gehen Consulting, Microsoft, Oracle Corp., SAP AG and Siebel Systems. More information about the company can be found at www.webMethods.com. webMethods and webMethods B2B are trademarks of webMethods, Inc. All other company and product names are property of their respective owners. This press release contains various remarks about the future expectations, plans and prospects of webMethods that constitute forward-looking statements for purposes of the safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. provisions under The Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. The actual results of webMethods may differ materially from those indicated by these forward-looking statements as a result of various important factors, including those discussed in the Risk Factors section of webMethods' recent Form 10-Q Form 10-Q See 10-Q. for the quarter ended December 31, 2000, as amended, which is on file with the Securities and Exchange Commission. |
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