Best Buy Co., Inc. Selects Watts Group as Preferred Provider of Rebate Fulfillment, Customer Call Centers.Business Editors MINNEAPOLIS & TORONTO--(BUSINESS WIRE)--Jan. 7, 2002 Canadian Company to Support all Brands of North America's Largest Consumer-Electronics Retailer Minneapolis-based Best Buy Co., Inc. (NYSE NYSE See: New York Stock Exchange :BBY BBY Best Buy (stock symbol) BBY Before Battle of Yavin (Star Wars) BBY BeBeyond (Chinese online community) ), North America's number-one specialty retailer of consumer electronics, has named the Watts Group, Canada's leading business processing organization for contact centers, promotion fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. and integrated direct marketing services, as the Company's preferred provider of rebate rebate, partial refund of the total price paid for goods or services. In the United States, rebates were historically given by railroads to favored shippers as a return on transportation charges. fulfillment and customer care. The Best Buy-Watts relationship began in October 2001, with Watts providing customer contact center support and rebate fulfillment services for Best Buy Co., Inc. A pair of Watts business units are supporting Best Buy, with Watts NCH NCH National Coalition for the Homeless NCH National Coalition for History NCH National Council for Hypnotherapy (UK) NCH National Center for Homeopathy NCH Notched NCH National Claims History NCH Nielsen Clearing House Promotional Services Ltd. overseeing the fulfillment of Best Buy-funded rebates and gift cards, and Watts Communications managing customer contact center support. This arrangement encompasses all online and brick-and-mortar brands of Best Buy Co., Inc, which includes the U.S.-based Best Buy, Sam Goody Sam Goody is a music and entertainment retailer in the United States and formerly in the United Kingdom. It is owned and operated by Musicland, which itself is owned by former rival Trans World Entertainment which also runs Suncoast Motion Picture Company and, until January 2006, , Media Play, OnCue, Suncoast and Magnolia Magnolia, city, United States Magnolia (măgnō`lyə), city (1990 pop. 11,151), seat of Columbia co., SW Ark.; inc. 1855. Its oil industry has been important since 1938. Hi-Fi stores, and the Canadian-based consumer-electronics retailer Future Shop. "Best Buy's arrangement with Watts demonstrates our desire to have all aspects of the customer experience be rated as world-class," said Jeff Maynard, vice president of Strategic Marketing for Best Buy. "Watts truly sets the standard in customer care. We are confident that the expertise of Watts will enhance the Best Buy brand of providing the total solution, before, during and after the shopping experience." "Our arrangement with Best Buy provides Watts with an exciting opportunity to support the largest volume specialty retailer of consumer electronics, personal computers, entertainment software and appliances," said Bob Campbell, Vice President of Sales for Watts. "We look forward to a mutually rewarding experience for both companies." About Best Buy Co., Inc. Minneapolis-based Best Buy Co., Inc. (NYSE:BBY) is North America's number one specialty retailer of consumer electronics, personal computers, entertainment software and appliances. The Company operates retail stores and commercial web sites under the names: Best Buy (BestBuy.com), Future Shop (FutureShop.ca); Magnolia Hi-Fi (MagnoliaHiFi.com), Media Play (MediaPlay.com), On Cue (OnCue.com), Sam Goody (SamGoody.com), and Suncoast (Suncoast.com). The Company reaches consumers through more than 1,800 retail stores in the U.S., Canada, Puerto Rico Puerto Rico (pwār`tō rē`kō), island (2005 est. pop. 3,917,000), 3,508 sq mi (9,086 sq km), West Indies, c.1,000 mi (1,610 km) SE of Miami, Fla. and the U.S. Virgin Islands. About Watts Communications Watts Communications Inc., one of the fastest-growing customer relationship management companies in the world. Watts, a truly global organization capable of any size campaign, operates outsourced customer contact centers on two continents. About Watts NCH Promotional Services Watts NCH Promotional Services Ltd. is a leading provider of promotion fulfillment services including rebate, gift card and premium fulfillment, contest management, and data capture. Watts Communications Inc. and NCH Promotional Services Ltd. are members of the Herbert A. Watts group of Companies, one of North American's foremost Business Services organization. Herbert A. Watts. is a subsidiary of FirstService Corporation (FSV FSV Fire Support Vehicle FSV Formula Super Vee (racing cars) FSV Future Scout Vehicle FSV Feline Sarcoma Virus FSV Fuel Shutoff Valve FSV Field Support Vessel FSV Fort Saint Vrain :TO), a leader in the rapidly growing service sector, providing a variety of property management and business outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. services. |
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