Best Buy Chooses Norstan to Upgrade Voice, Data Conferencing.

Business Editors & Technology Writers

MINNEAPOLIS--(BUSINESS WIRE)--May 1, 2002

Norstan, Inc. (Nasdaq:NRRD), a leading provider of communications technology solutions, today announced that Best Buy Co., Inc. (NYSE:BBY) has selected Norstan Communications, Inc. to expand its voice and data conferencing services. Best Buy, North America's number one specialty retailer of consumer electronics, personal computers, entertainment software and appliances, has extended its longstanding relationship with Norstan with an agreement to expand the Company's voice conferencing system by adding integrated Web conferencing and collaboration capabilities.

As a leading specialty retailer of consumer electronics with more than 1900 retail stores and plans for global expansion, Best Buy needed to rapidly expand their conferencing capabilities and accomplished such objective through easy and seamless upgrades to Best Buy's existing voice conferencing system based on Latitude Communications technology.

The new conferencing solution allows Best Buy to control all aspects of its voice and Web conferencing capabilities, resulting in increased security. The addition of integrated Web conferencing features allows users to share files, presentations and collaborate in real-time. In addition to the integrated Web conferencing, Best Buy also chose to integrate scheduling and calendar functionality via Microsoft's Outlook. This integration will allow users to schedule voice and Web conferences with a Groupware tool they are already familiar with. In addition, Best Buy users have the ability to schedule and attend conferences through the Latitude Web interface via the Intranet.

"With retail operations across North America and plans for further expansion, communication with our retail managers is vital," said Ward Jones, technical consultant, Best Buy. "Norstan's scaleable solution leverages our existing voice, data and Groupware investments making the upgrade quick and easy."

"Our installation for Best Buy was designed to grow with the Company's needs, and this upgrade illustrates the wisdom of our approach, said Larry Schmidt, executive vice president of Norstan's Direct Solutions. "We are thrilled that an industry leader like Best Buy has chosen to rely on Norstan for its conferencing needs."

About Best Buy Co., Inc.

Minneapolis-based Best Buy Co., Inc. (NYSE:BBY) is North America's number one specialty retailer of consumer electronics, personal computers, entertainment software and appliances. The Company operates retail stores and commercial Web sites under the names: Best Buy (BestBuy.com), Future Shop (FutureShop.ca), Magnolia Hi-Fi (MagnoliaHiFi.com), Media Play (MediaPlay.com), On Cue (OnCue.com), Sam Goody (SamGoody.com) and Suncoast (Suncoast.com). The Company reaches consumers through more than 1,900 retail stores nationwide, in Puerto Rico and in the U.S. Virgin Islands.

About Norstan, Inc., www.norstan.com

Norstan, Inc. (Nasdaq:NRRD) - ...the technology services people who improve the way their customers communicate. A full-service telecommunications solutions company that delivers voice and data technologies and services, and remanufactured equipment to select corporate end-users and channel partners. Norstan also offers a full range of technologies for contact center design, messaging, infrastructure, conferencing and mobility. Current Norstan customers rate Norstan's legendary service at a 97.7% customer satisfaction level. Headquartered in the Twin Cities, Norstan, a company small enough to care, yet big enough to serve, has offices located throughout North America. To learn more, visit the Norstan website at www.norstan.com

This release contains forward-looking statements within the meaning of the Private Securities Litigation Acts of 1995. A number of factors should be considered in conjunction with the above forward-looking statements, including changes in economic and market conditions, factors related to the development of new technologies, product pricing, industry regulation, management of growth, integration of acquisitions, and other factors set forth in cautionary statements included in Norstan's Form 10-K and other documents filed with the Securities and Exchange Commission. Readers are cautioned not to place undue reliance on forward-looking statements, which reflect management's analysis only as of the date of the release. The company undertakes no obligation to update these forward-looking statements to reflect events and circumstances that may arise after the date of this release.