Best Buy Builds on Leadership Position for Connectivity Services and Connected Digital Devices.

Business Editors & Technology Writers

MINNEAPOLIS--(BUSINESS WIRE)--Nov. 15, 2001

Best Buy is top destination for MSN Internet Access sign-ups

with tremendous growth over the last year

Best Buy Co., Inc. (NYSE:BBY) today announced the company has built on its reputation as the leading destination for signing up new MSN(R) Internet Access customers by providing compelling special offers, in-depth information, and industry-leading customer service. In the last year, Best Buy has signed up twice as many new MSN Internet Access customers as it did in the previous year, reinforcing Best Buy as the leader in connecting customers with Internet service.

MSN is the second most popular ISP in the United States with over 7 million subscribers. MSN recently unveiled MSN 7, which is designed to give consumers around the world the most useful Internet experience, with fast access to the full power of the Web through innovative products such as MSN Explorer, advanced Web services such as MSN Hotmail(R) and MSN Messenger, and content from industry-leading partners like ESPN, CNBC, MSNBC, E! Online, Discovery, and the 2002 Olympics. Best Buy is currently offering several special offers to enable customers to experience MSN 7 and the full power of the Web through MSN Internet Access.

"The accelerating pace of sign-ups underscores Best Buy's leadership as the preferred destination for purchasing connectivity services," said Phil Schoonover, Best Buy executive vice president -- Digital Solutions. "It also demonstrates that consumers are becoming more and more interested in shopping for these kinds of services in a retail environment."

In addition to connectivity services, Best Buy also is the market leader for connected digital devices like Digital Cameras, MP3 players, DVDs and PDAs. To date this year, Best Buy sold more than 20 million connected digital devices.

"Best Buy has proven itself as the leading destination for MSN Internet Access consumers," said Richard Bray, vice president of MSN, Microsoft. "Best Buy has invested the time and resources to become a true expert on Internet connectivity and they are leading the industry in providing helpful information and useful advice to consumers nationwide. We are pleased that millions of new MSN Internet Access consumers are learning about the benefits of MSN Internet Access from Best Buy."

About Best Buy Co., Inc.

Minneapolis-based Best Buy Co., Inc. (NYSE:BBY) is the nation's number one specialty retailer of consumer electronics, personal computers, entertainment software and appliances. The Company operates retail stores and commercial web sites under the names: Best Buy (BestBuy.com), Magnolia Hi-Fi (MagnoliaHiFi.com), Media Play (MediaPlay.com), On Cue (OnCue.com), Sam Goody (SamGoody.com), and Suncoast (Suncoast.com). The Company reaches consumers through more than 1,800 retail stores nationwide, in Puerto Rico and in the U.S. Virgin Islands.