Bertelsmann Services Inc. to Extend Its Service Contract With Frequence Plus Air France.Business/Travel Editors VALENCIA, Calif.--(BUSINESS WIRE)--Sept. 7, 2001 Provider of global outsourcing solutions Bertelsmann Services Inc. has extended the service contract with Frequence fre·quence n. Frequency. [Middle English, multitude, from Old French, from Latin frequentia; see frequency.] Noun 1. Plus Air France Air France in full Compagnie Internationale Air France French passenger and cargo airline with more than 200 destinations in some 80 countries. It introduced supersonic Concorde service in 1976, but financial loss led the company to cease its Concorde for another two years to support the Frequent Flyer frequent flyer Hospital practice A popular term for a Pt who is regularly admitted to a particular ER or health care facility, for various reasons program in the Americas. The successful CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. relationship that started in 1997 is based on Bertelsmann's ability to fully support Air France's major marketing program and provide a consistent high-quality level of customer service. The Bertelsmann Services Group provides CRM solutions to the travel and hospitality industry. Bertelsmann Services Inc. also started to support Frequence Plus Air France's rapidly growing South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. market from its Southern California-based support centers. Bertelsmann's ability to provide multiple languages and skills improves cost efficiency for Air France's Frequence Plus program by consolidating customer service requests in one conveniently located center on the USA's West Coast. Bertelsmann Services is an integral part of global giant Bertelsmann AG Bertelsmann AG German media company. Beginning as a religious printer and publisher in 1835, the company grew steadily over the next century. Though virtually destroyed by Allied bombing in 1945, it recovered quickly after World War II. , whose 81,000 employees generate more than $16 billion annually in revenues. Bertelsmann Services, with 11,000 of those employees, provides a sweeping array of services to clients on an outsourced basis. These services include printing, fulfillment, account management, financial services, and the firm's foremost specialty -- customer contact management. Agents from Bertelsmann perform both pre-sales and post-sales support for their clients' customers, including technical support and customer loyalty support. |
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