Berkeley Software Design, Inc. Announces New Customer Support Programs.COLORADO SPRINGS Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , Colo.--(BUSINESS WIRE)--June 21, 1999-- BSDI BSDI - Berkeley Software Design, Inc. provides full range of responsive and cost-effective services Berkeley Software Design, Inc (company) Berkeley Software Design, Inc - (BSDI) A company that sells BSD/OS, a commercial version of Berkeley Standard Distribution Unix, networking, and Internet technologies originally developed by the Computer Systems Research Group (CSRG) at the University of California at . (BSDI) has enhanced its customer support to provide even more comprehensive, responsive and cost-effective technical assistance. These enhancements set BSDI apart from other open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced based operating systems, offering Internet application developers and service providers more technical support programs with faster response times and lower costs than others in the industry. With this announcement, BSDI introduces two new support options: a 24x7 Program with a guaranteed response time of one hour and six points of contact, and a new Platinum Support Program offering a one-hour turn-around time on highly technical issues, including kernel tuning, and system and network security. Both programs accelerate response time and deliver quality technical help to customers who develop and deploy complex Internet applications and services. The Platinum Support Program is available immediately, and the 24X7 program will be available September 1, 1999. In addition to these two offerings, BSDI has enhanced its existing customer support programs, adding inexpensive per-incident support, faster guaranteed response times, more points of contact, and comprehensive site support licenses. While new OS vendors struggle to understand customer needs, BSDI leads the industry with high quality, cost effective commercial support on the most reliable and scalable open standards-based Internet operating system in the industry. For example, Red Hat's 25-incident telephone support plan is 5 times more expensive than BSDI's plan - and BSDI offers unlimited support and faster guaranteed response times. LinuxCare is over 35 times more expensive than BSDI - charging $60,000 for annual telephone technical support that BSDI offers for just $1,600. (See attached Support Comparison Chart for details). "With many other companies, buying a support contract only gets you whining rights and the privilege of being placed on hold. With BSDI, you get fixes and that makes all the difference in the world," said Steven M. Schultz, GTE GTE General Telephone & Electronics GTE Génie Thermique et Énergie (French) GTE Gas Turbine Engine GTE Global Tropospheric Experiment GTE Geothermal Energy GTE Gas Turbine Efficiency plc (Sweden & USA) Government Systems Corp. Sr. Software Engineer. "BSDI support is worth every cent." "As more customers develop complex and revolutionary Internet products, applications and services, they need to be assured they are using a platform that has the responsive, cost effective technical help they need. We understand these needs and have embellished our technical support for both administrators and developers offering them the level of technical assistance needed to be successful," says Steven Hinkle, BSDI's Director of Support. "By expanding our offering to include 24x7 and Platinum response, we provide the most comprehensive support in our industry." About BSDI Berkeley Software Design, Inc. is the commercial supplier of high-performance BSD/OS and Internet networking software originally developed at the University of California, Berkeley The University of California, Berkeley is a public research university located in Berkeley, California, United States. Commonly referred to as UC Berkeley, Berkeley and Cal . Internet experts worldwide are powering the networked economy with over 100,000 servers running BSDI software engines, servers, and applications. BSDI products include the BSDI Internet Super Server, and e/BSD embedded OS and networking software for OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and Internet application and appliance developers. BSDI customers include Ascend Communications, Chase Manhattan Bank The Chase Manhattan Bank, now part of JPMorgan Chase, was formed by the merger of the Chase National Bank and the Bank of the Manhattan Company in 1955. The bank is headquartered in New York City. , CompuServe, Internet Initiative Japan (IIJ IIJ Internet Initiative Japan IIJ Internet Initiative Japan Inc. (Internet Service Provider) IIJ Indo-Iranian Journal IIJ Is It Jazz (Boston band) ), Telia, UUNET (UUNET Technologies, Inc., Fairfax, VA, www.uunet.net) Founded in 1987, UUNET was the first commercial Internet service provider. Originally offering e-mail and news, it became a full Internet service organization providing dial-up and leased line accounts as well as archive space for , U.S. West, MCI (1) (Media Control Interface) A high-level programming interface from Microsoft and IBM for controlling multimedia devices. It provides commands and functions to open, play and close the device. (2) (Microwave Communications Inc. WorldCom, and thousands of other leading Internet Service Providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. , network application developers, and corporations worldwide. BSDI is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. based in Colorado Springs, Colorado The City of Colorado Springs is the second most populous city (after Denver) in the state of Colorado and the 48th most populous city in the United States.[4] The city is the county seat of El Paso County. . For more information, phone (719) 593-9445, email info@bsdi.com, or visit the company's Web site at http://www.bsdi.com. -0-
Support Comparison Chart
Vendor Upgrade Email Phone Gold 24x7 One Response
per Time Time
License
BSDI - $600/yr $850/yr $1600/yr, $3000/yr $50,000/yr $25/15 1-4
unlimit- 1 POC, 2 POC, 3 POC, 6 POC minutes hrs
ed user unlimit- unlimit- unlimit-
license ed ed ed
incidents incidents incidents
FreeBSD $40/new NA $2500/yr, $5000/yr, NA $100/ 24-48
Mall CD 5 POC, 70 incident hrs
30 incidents, or 20
incidents 5 POC minutes
Red Hat $40/new
CD NA $2995- 10 $35,000/yr $60,000/yr NA 4-12
incidents 2 POC 4 POC hrs
$7295- 25
incidents
LinuxCare NA NA $95/ $195/ $120,000 (See 1-24
incident incident or Phone hrs
or $60,000 $90,000/ $150,000/ & Gold
/yr, 2 POC, yr 2 POC yr. - columns)
unlimited 4 POC
incidents
SCO $749/yr NA $1500 - 5 NA NA NA 1-6
4 CDs incidents hrs
$2274 -
unlimited
incidents
Notes:
POC = point of contact
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