Bendata unveils HEATLink with SYMON.COLORADO SPRINGS Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , Colo.--(BUSINESS WIRE)--March 14, 1995-- Bendata Inc., an industry leader in support center technology has announced a strategic alliance with SYMON SYMON System Monitor Communications Inc. HEATLink with SYMON is one of several add-on products designed to save time and increase support center effectiveness. HEATLink with SYMON adds a wide range of platform monitoring capabilities to the HEAT for Windows software. SYMON traps alert information from a mainframe, network, ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. or client/server platform, translates it and automatically opens a call ticket in HEAT for Windows. SYMON can also send a HEAT Alert regarding platform status changes. Help desk analysts are automatically alerted to problem conditions. HEATLink with SYMON enables two-way messaging so in addition to receiving messages, help desk analysts can also send messages to the SYMON monitor. The two-way communication Two-way communication is a form of transmission in which both parties involved transmit information. Common forms of two-way communication are:
"Support center communication is critical," said Kathy Hendrickson, HEAT product manager. "SYMON's versatility provides an excellent means to communicate and adds a valuable feature to our HEAT software." "As leaders in our respective markets, SYMON and Bendata are committed to providing our customers with groundbreaking help desk technology. With automated trouble ticket generation and seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. between our systems, we can deliver a unique solution to the help desk industry," said SYMON Vice President Mike Strand. Bendata Inc. is a leading international provider of software for the support center industry. In addition to world headquarters in Colorado Springs, Bendata maintains regional offices across the U.S. and offshore locations. Products include HEAT for Windows, HEAT Lite, HEATLink series and First Level Support, and the largest variety of knowledge and information sources available. For additional information on Bendata products and services, call 1-800-776-7889. SYMON Communications Inc., the leading provider of visual communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry , is headquartered in Stafford, Texas Stafford is a city in the U.S. state of Texas within the Houston–Sugar Land–Baytown Metropolitan Area. Stafford is mostly in Fort Bend County with a small portion in Harris County. As of the 2000 U.S. Census, the city population was 15,681. . In addition to regional sales offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , SYMON has a strong presence in Canada, Mexico, Europe and the Pacific Rim. Focused on delivering critical event communication, SYMON counts many multi-national Fortune 500 companies among its clients. For more information on SYMON, call 1-800-827-9666. CONTACT: Bendata Inc., Colorado Springs Susan Larson, 719/594-5246 |
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