Bendata supporting Olympic Festival Help Desk; Colorado company is three-time donor to festival.COLORADO SPRINGS Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , Colo.--(BUSINESS WIRE)--July 24, 1995-- Bendata Bendata was formed as a help desk software company in 1989 by Ron Muns, also the founder of HDI. Bendata was purchased in 1999 by FrontRange Limited (formerly iXchange), based in South Africa. It was then merged with another FrontRange Limited property, GoldMine Software. , Inc., a leader in the help desk/support center software industry, is supporting the help desk for the U.S. Olympic Festival to be held in Colorado July 21 through July 30. During the 10-day event, Festival staff, volunteers and the media will depend upon the 150 computer workstations that make up the computer network. The network must run smoothly. It is the job of the help desk to make sure that happens. Users can call the help desk to ask questions or report problems. The HEAT software provided by Bendata is a call logging and tracking program for use at the help desk. Incoming calls can be logged automatically and a "call ticket" opened. No calls "fall through the cracks," and problems can be addressed quickly to minimize down time and keep the computers running efficiently. "The help desk is an integral part of the organization. It enables us to track trouble calls effectively and increases our ability to respond to those calls in a timely manner." said Peter Brownstein, manager of information services See Information Systems. for the U.S. Olympic Festival. "Bendata's history with the Festival is also a clearly an asset. They understand the needs of the Festival and their software is flexible and easily adapted to those needs," Brownstein added. Bendata has proved help desk support to three U.S. Olympic Festivals, beginning in 1991. In addition to HEAT software, Bendata also provided its First Level Support (FLS FLS Falls FLS Forward Looking SONAR FLS Front Line States FLS First Level Support (helpdesk) FLS Fire Life Safety FLS Fatty Liver Syndrome (hepatic lipidosis) FLS Foreign Language School ) product to the festival. FLS enables users to build knowledge and information bases tailored to their specific needs. For the Festival, FLS contained ticket and event information and answers to other commonly asked questions. It enabled the volunteer staff to have pertinent PERTINENT, evidence. Those facts which tend to prove the allegations of the party offering them, are called pertinent; those which have no such tendency are called impertinent, 8 Toull. n. 22. By pertinent is also meant that which belongs. Willes, 319. Festival information at their fingertips "Fingertips" is a 1963 number-one hit single recorded live by "Little" Stevie Wonder for Motown's Tamla label. Wonder's first hit single, "Fingertips" was the first live, non-studio recording to reach number-one on the Billboard Pop Singles chart in the United States. . The Colorado event will feature 3600 athletes competing in 37 events at 25 venues. Nearly ten thousand volunteers will staff the Festival_the largest multi-sport event A multi-sport event is a competition in which athletes compete in a number of different sports. The first modern multi-sport event organised were the Olympic Games, organised by the International Olympic Committee (est. 1894) for the first time in 1896 in Athens, Greece. in Colorado history. Attendance is expected to reach 500,000. Bendata, Inc. is a leading international provider of software for the support center industry. In addition to world headquarters in Colorado Springs, Colorado The City of Colorado Springs is the second most populous city (after Denver) in the state of Colorado and the 48th most populous city in the United States.[4] The city is the county seat of El Paso County. , Bendata maintains regional offices across the U.S. and offshore locations. Products include HEAT for Windows, HEAT Premiere, HEATLink series and First Level Support, and the largest selection of knowledge and information sources available. For additional information on Bendata products and services, call 1-800-776-7889. CONTACT: Bendata Inc., Colorado Springs Susan Larson, 719/594-5246 |
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