Bendata offers HEATLink to Lotus Notes.COLORADO SPRINGS Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , Colo.--(BUSINESS WIRE)--March 14, 1995-- Bendata Bendata was formed as a help desk software company in 1989 by Ron Muns, also the founder of HDI. Bendata was purchased in 1999 by FrontRange Limited (formerly iXchange), based in South Africa. It was then merged with another FrontRange Limited property, GoldMine Software. Inc., a leading supplier of support center software, has joined forces with Lotus to offer a powerful addition to its HEAT for Windows software. The program, HEATLink to Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. , allows users to view HEAT data from within Lotus Notes. The HEATLink engine pulls call ticket data from HEAT for Windows. The HEAT for Windows data is then transferred into the Lotus Notes database where it can be viewed by Notes users. Call tickets can be viewed in one of seven pre-defined categories and sort orders or in customized categories. The link is a particularly useful tool for support center managers. It makes it easy to monitor open call tickets, call status and duration of calls without launching HEAT or running a report. HEATLink to Lotus Notes will reduce the number of calls to the help desk. Assignees off-site off-site adj. Taking place or located away from the site, as of a particular activity: an off-site waste treatment operation. off can view any new or additional calls. End-users can check on the status of calls they have placed without calling the help desk. With the release of HEAT for Windows version 2.0, featuring the new automatic ticket generation, users can automatically open a call through HEATLink with Lotus Notes via e-mail, again reducing the number of calls to the support center. Bendata Inc. is a leading international provider of software for the support center industry. In addition to world headquarters in Colorado Springs, Colorado The City of Colorado Springs is the second most populous city (after Denver) in the state of Colorado and the 48th most populous city in the United States.[4] The city is the county seat of El Paso County. , Bendata maintains regional offices across the U.S. and offshore locations. Products include HEAT for Windows, HEAT Lite, HEATLink series and First Level Support, and the largest variety of knowledge and information sources available. For additional information on Bendata products and services, call 1-800-776-7889. CONTACT: Bendata Inc., Colorado Springs Susan SUSAN Smallest Univalue Segment Assimilating Nucleus SUSAN Sub Saharan African Network SUSAN Smart Ultrasonic System for Aircraft NDE Larson, 719/594-5246 |
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