Bendata announces HEATLink with 3270; mainframe link will streamline work flow, enhance communication.COLORADO SPRINGS Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , Colo.--(BUSINESS WIRE)--July 18, 1995-- Bendata, a leader in the support center software industry, has announced HEATLink with 3270, a bi-directional mainframe interface that will increase work flow automation. The innovative visual script design makes implementation fast and easy. "HEATLink with 3270 will provide HEAT users with an easy-to-use, intuitive interface to their mainframe," said Kathy Hendrickson, HEAT product manager. "The programming is transparent to support center analysts, but it gives them, at their fingertips "Fingertips" is a 1963 number-one hit single recorded live by "Little" Stevie Wonder for Motown's Tamla label. Wonder's first hit single, "Fingertips" was the first live, non-studio recording to reach number-one on the Billboard Pop Singles chart in the United States. , the ability to automate To turn a set of manual steps into an operation that goes by itself. See automation. the many repetitive requests they receive everyday. For example, at the push of a button they can launch a script from a menu to reset a terminal or a printer, or transfer call ticket information." And because the process can be initiated from within HEAT, users will never have to leave their workstation, improving efficiency. Automatic ticket transfer enhances communication between HEAT and the mainframe. Creating scripting, too, is extremely simple. HEATLink with 3270 utilizes true object oriented design Object oriented design is part of OO methodology and it forces programmers to think in terms of objects, rather than procedures, when they plan their code. An object contains encapsulated data and procedures grouped together to represent an entity. . A script can be created by "dragging and dropping" a series of icons. No complex programming is required. HEATLink with 3270 allows users to open call tickets in IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) InfoMan and CA NetMan, as well as any other mainframe-based problem management software. It will also allow PROFS (PRofessional OFfice System) IBM office automation software for the VM mainframe environment. It provides an e-mail facility for text and graphics, a library service for centrally storing text, electronic calendars and appointment scheduling, and it allows document users to send e-mail messages to HEAT. HEATLink with 3270 is currently in limited release with full release slated for late third quarter. For additional information on HEATLink with 3270, contact Bendata at 1-800-776-7889. Bendata, Inc. is a leading international provider of software for the support center industry. In addition to world headquarters in Colorado Springs, Colorado The City of Colorado Springs is the second most populous city (after Denver) in the state of Colorado and the 48th most populous city in the United States.[4] The city is the county seat of El Paso County. , Bendata maintains regional offices across the U.S. and offshore locations. Products include HEAT for Windows, HEAT Expert, HEATLink series and First Level Support, and the largest selection of knowledge and information sources available. For additional information on Bendata products and services, call 1-800-776-7889. CONTACT: Bendata, Colorado Springs Susan Larson, 719/594-5246 |
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