Bendata and SMA Form Alliance; Relationship Delivers Enhanced Support Center Services to Northeast Customers.COLORADO SPRINGS Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , Colo.--(BUSINESS WIRE)--May 5, 1998--SMA Management Systems, a Tarrytown, N.Y. information systems consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , has joined Bendata's Partner program. This alliance brings together SMA's expertise in workgroup and Internet technologies and Bendata's award-winning call tracking and problem management system, HEAT, and its Support Management Signature Series. SMA (1) See SMA connector. (2) (Shared Memory Architecture) See shared video memory. (3) (Software Maintenance Association) A membership organization that began in 1985 and ended in 1996. , recognized by the Gartner Group (company) Gartner Group - One of the biggest IT industry research firms. Address: Connecticut, USA. and Beyond Computing for its excellent technology-consulting, staffing and organizational methodologies, will now provide a regional presence for Bendata customers and prospective customers in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , New Jersey, Connecticut, Vermont and Massachusetts. In addition to providing a sales and support presence, SMA will offer a host of services for clients using HEAT and Signature Series products. SMA consultants are experienced in identifying help desk requirements, providing strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. , analyzing staffing and support requirements. Key focus areas include developing service level agreements, building knowledge bases, and integrating the Internet into the support center environment. SMA will also offer services addressing Bendata software implementation, customization, report design and training. "We're very pleased to be able to offer our clients a complete help desk solution. Our technical services can now be coupled with and supported by Bendata's award winning software. Effective support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services depend on well-designed and implemented help desks, problem/change management systems and organizational structures. Today's business environment requires advanced automated tools, and we believe Bendata is leading the industry," said Steve Dreyer, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of SMA. "Bendata's ground-breaking Signature Series, Manager's Console and Web software are particularly exciting to us. They provide automated, yet customizable knowledge tools for measuring and meeting business objectives. Bendata's products provide the functionality and ease-of-use that our clients need," said Dreyer. "Bendata is pleased to have SMA become our newest VAR, further enhancing our growing channel partner program," said David A. Hicks, Bendata's director of worldwide indirect sales. "We are excited about SMA's help desk implementation and strategic planning expertise and the value they will add for our customers. In addition to their help desk expertise, they also are known for their skills in other areas such as management services and corporate intranets, which will help Bendata provide more complete offerings." The Channel Partners program is an important component of Bendata's sales and consulting force. Bendata partners with a select group of highly qualified organizations who can professionally represent its products in specific geographic and commercial markets. Partners are chosen based on their expertise in hardware, software and network environments, as well as their demonstrated excellence in the areas of marketing, sales and customer support. About SMA Founded in 1984, privately held SMA Management Systems is a leading provider of information technology services and products. The firm specializes in workgroup solutions with a strong focus on help desks and support centers, contact and sales management, document management and Intranet technologies. SMA's Internet services include Web site development and strategic Internet solutions for enhancing business operations. SMA's clients include corporations in the financial services, banking, manufacturing, and insurance sectors. The firm also services not-for-profit, educational, and government clients. Corporate headquarters are located at 560 White Plains Rd., Tarrytown, NY 10591. The company can be reached at (914) 366-0600, fax (914) 366-0106, email (info@smasystems.com) or on the Web at www.smasystems.com. About Bendata Bendata, a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Astea International Inc., (Nasdaq: ATEA) is a leading developer of help desk and support center software solutions. Bendata's help desk software products are deployed across a broad range of industry segments with an estimated 50,000 end users at more than 3,000 customers worldwide, including industry leaders such as Alltel, Chevron, the FDIC FDIC See: Federal Deposit Insurance Corporation FDIC See Federal Deposit Insurance Corporation (FDIC). , Mercedes Benz, and U-Haul. Bendata is based in Colorado Springs, Colorado The City of Colorado Springs is the second most populous city (after Denver) in the state of Colorado and the 48th most populous city in the United States.[4] The city is the county seat of El Paso County. , and can be reached at (800) 776-7889 or via the World Wide Web at www.bendata.com. Bendata is a wholly owned subsidiary of Astea International Inc., the common stock of which is traded on the Nasdaq National Market. This press release may contain forward-looking statements which are made under the "safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 and involves number of risks and uncertainties that could materially affect future results. Among these risk factors are continuing acceptance of Astea's products and the continued overall growth in the customer interaction software industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements which could affect the Company's financial results are included at length in the Company's Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the fiscal year ended December 31, 1997, filed with the Securities and Exchange Commission. CONTACT: Bendata Inc., Colorado Springs David Grabove, 719/532-7328 dgrabove@bendata.com or SMA Management Systems Janet Zarowitz, 914/366-0600 jzarowitz@smasystems.com |
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