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Bendata Releases 32-bit Version, Intelligent Report Design for HEAT Call Management System.

COLORADO SPRINGS Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , Colo.--(BUSINESS WIRE)--Feb. 9, 1998-- Bendata, Inc., an Astea International company (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
: ATEA), today announced the release of HEAT version 4.0, a 32-bit version of the company's industry-leading support-center automation software, and the HEAT Answer Wizard, a tool that bolsters and simplifies report generation.

The new, 32-bit product is Bendata's response to the increasing number of clients who require that their applications software take full advantage of the improved multi-tasking ability, the more efficient memory management, and other capabilities of 32-bit operating systems Operating systems can be categorized by technology, ownership, licensing, working state, usage, and by many other characteristics. In practice, many of these groupings may overlap.  such as Microsoft Windows See Windows.

(operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then.
 NT and Windows 95.

HEAT Answer Wizard Transforms Help Desk Data Into Strategic Information

HEAT Answer Wizard is a tool that allows the user to easily choose from hundreds of management reports in a "question-tree" environment. The user can see which reports are available, not only to answer the present question, but also to related questions that the user should be asking. This "consultant in a box" approach coaches managers into asking the right questions and helps them find the answers to those questions. Reports may answer tactical questions about the status of open calls or about call volume over a period of time. Other reports provide strategically-valuable information such as the major causes for calls to the help desk, or which clients call the help desk most often.

The HEAT Answer Wizard categorizes reports for easy retrieval and modification. By changing the values and combinations of standard report parameters, users can use one report to cover a wide range of reporting needs.

HEAT Answer Wizard also will be included as a standard feature of HEAT 3.6, the 16-bit equivalent version of HEAT 4.0.


HEAT Version 4.0 and HEAT Answer Wizard will be available for shipment in March 1998.

About HEAT (Helpdesk Expert Automation Tool)

HEAT for Windows is fully-customizable, support center problem-solving and management software to automate call logging, tracking, and reporting. HEAT includes industry-specific screen templates for government, business, education, healthcare, and others. Other features include call escalation, automatic call generation, and ODBC (Open DataBase Connectivity) A database programming interface from Microsoft that provides a common language for Windows applications to access databases on a network. . HEAT Telephony Manager provides understanding of call loads with ability to generate reports based on the HEAT database and a phone call information database. HEAT Workgroup Asset Manager lets you track hardware and software lifecycles and reduce total cost of ownership. The SLA (1) (StereoLithography Apparatus) See 3D printing.

(2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term.
 feature proactively helps you meet service commitments. HEATWeb allows access to the HEAT system from any web-enabled PC.

About Bendata

Bendata, a wholly-owned subsidiary of Astea International Inc., is a leading developer of help desk and support center software solutions. Bendata's help desk software products are deployed across a broad range of industry segments with an estimated 50,000 end users at more than 3,000 customers worldwide, including industry leaders such as Alltel, Chevron, the FDIC FDIC

See: Federal Deposit Insurance Corporation


See Federal Deposit Insurance Corporation (FDIC).
, Mercedes Benz Mercedes Benz

expensive automobile and status symbol. [Trademarks: Crowley Trade, 368]

See : Luxury
, and U-Haul. Bendata is based in Colorado Springs, Colo., and can be reached at (800) 776-7889 or via the World Wide Web at

Bendata is a subsidiary of Astea International Inc. This press release may contain forward-looking statements which are made under the "safe harbor Safe Harbor

1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated.

2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive.
" provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and  of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are continuing acceptance of Astea's products and the continued overall growth in the customer interaction software industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements which could affect the Company's financial results are included at length in the Company's Form 10-K Form 10-K

A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information.

Form 10-K

See 10-K.
 for the fiscal year ended December 31, 1996, filed with the Securities and Exchange Commission.

NOTE TO THE EDITOR: Sales contact should be "Call the Bendata

Sales department at 1-800-776-7889, or email to sales" Please do NOT use the editor-contact or

corporate phone numbers.

Information in this release applies specifically to products available in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Product price, availability and specifications may vary in non-U.S. markets.

CONTACT: Bendata Inc., Colorado Springs

David Grabove, 719/532-7328
COPYRIGHT 1998 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1998, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Feb 9, 1998
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