Bendata Releases 32-bit Version, Intelligent Report Design for HEAT Call Management System.
The new, 32-bit product is Bendata's response to the increasing number of clients who require that their applications software take full advantage of the improved multi-tasking ability, the more efficient memory management, and other capabilities of 32-bit operating systems such as Microsoft Windows NT and Windows 95.
HEAT Answer Wizard Transforms Help Desk Data Into Strategic Information
HEAT Answer Wizard is a tool that allows the user to easily choose from hundreds of management reports in a "question-tree" environment. The user can see which reports are available, not only to answer the present question, but also to related questions that the user should be asking. This "consultant in a box" approach coaches managers into asking the right questions and helps them find the answers to those questions. Reports may answer tactical questions about the status of open calls or about call volume over a period of time. Other reports provide strategically-valuable information such as the major causes for calls to the help desk, or which clients call the help desk most often.
The HEAT Answer Wizard categorizes reports for easy retrieval and modification. By changing the values and combinations of standard report parameters, users can use one report to cover a wide range of reporting needs.
HEAT Answer Wizard also will be included as a standard feature of HEAT 3.6, the 16-bit equivalent version of HEAT 4.0.
HEAT Version 4.0 and HEAT Answer Wizard will be available for shipment in March 1998.
About HEAT (Helpdesk Expert Automation Tool)
HEAT for Windows is fully-customizable, support center problem-solving and management software to automate call logging, tracking, and reporting. HEAT includes industry-specific screen templates for government, business, education, healthcare, and others. Other features include call escalation, automatic call generation, and ODBC. HEAT Telephony Manager provides understanding of call loads with ability to generate reports based on the HEAT database and a phone call information database. HEAT Workgroup Asset Manager lets you track hardware and software lifecycles and reduce total cost of ownership. The SLA feature proactively helps you meet service commitments. HEATWeb allows access to the HEAT system from any web-enabled PC.
Bendata, a wholly-owned subsidiary of Astea International Inc., is a leading developer of help desk and support center software solutions. Bendata's help desk software products are deployed across a broad range of industry segments with an estimated 50,000 end users at more than 3,000 customers worldwide, including industry leaders such as Alltel, Chevron, the FDIC, Mercedes Benz, and U-Haul. Bendata is based in Colorado Springs, Colo., and can be reached at (800) 776-7889 or via the World Wide Web at www.bendata.com.
Bendata is a subsidiary of Astea International Inc. This press release may contain forward-looking statements which are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are continuing acceptance of Astea's products and the continued overall growth in the customer interaction software industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements which could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 1996, filed with the Securities and Exchange Commission.
NOTE TO THE EDITOR: Sales contact should be "Call the Bendata
Sales department at 1-800-776-7889, or email to sales
@bendata.com." Please do NOT use the editor-contact or
corporate phone numbers.
Information in this release applies specifically to products available in the United States. Product price, availability and specifications may vary in non-U.S. markets.
CONTACT: Bendata Inc., Colorado Springs
David Grabove, 719/532-7328
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|Date:||Feb 9, 1998|
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