Bendata Forms Alliance with IPI-GrammTech to Provide Help Desk Solutions.COLORADO SPRINGS Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , Colo.--(BUSINESS WIRE)--April 20, 1998-- IPI-GrammTech Inc. (see Note A), a San Antonio, Texas “San Antonio” redirects here. For other uses, see San Antonio (disambiguation). San Antonio is the second most populous city in Texas, the third most populous metropolitan area in Texas, and is the seventh most populous city in the United States. As of the 2006 U.S. , information-technology (IT) consulting firm, will sell and support Bendata's award-winning HEAT help-desk call-logging and tracking software. IPI-GrammTech, which has a strong presence in the state- and federal-government IT support market, expects the alliance to help extend its role in the consulting-services business arena. "We are very pleased to add the Bendata product line to our suite of products and services. We are excited about the advanced technology of their help desk software products, as well as the tremendous brand awareness that the Bendata name carries in the Service and Support industry," said Dana A. Poole, vice president of sales and marketing for IPI-GrammTech. "HEAT fits perfectly with IPI-GrammTech's core competencies. It is already being met with a lot of enthusiasm from our customers. Bendata's emphasis on ease of use, ease of customization, open architecture and scalability convinced us that HEAT is the help desk solution we want for our valued customers," said Poole. "IPI-GrammTech offers strong project-management, implementation and customer-satisfaction skills for our federal- and state-government customers," said David A. Hicks, Bendata's director of worldwide indirect sales. "Their proficiencies are a tremendous addition to our partner program. In addition to their government expertise, we also anticipate that this alliance will extend our sales and marketing for commercial business in their local areas." IPI-GrammTech Inc., with headquarters in San Antonio, Texas, was founded 1987 and has a long history of delivering quality service and support along with name brand products to government and commercial accounts worldwide. The company has extensive experience in providing comprehensive IT services in the areas of help desk consulting, sales and implementation, data-network design and maintenance, document imaging and workflow, data warehousing and database management systems. IPI-GrammTech facilitates and manages all phases of automation projects, from initial consultation and needs analysis to hardware and software acquisition and implementation. IPI-GrammTech offers several procurement vehicles to simplify the acquisition process for federal and state governments, including GSA (1) (Global mobile Suppliers Association, Sawbridgeworth, U.K., www.gsacom.com) A membership organization of suppliers of GSM products and services. Its goal is to promote GSM as the worldwide mobile communications standard. See GSM Association and GSM. Schedule B/C B/C Because B/C Broadcast B/C Boundary Conditions B/C Biological & Chemical GS-35F4157D, NAF NAF National Arbitration Forum NAF National Academy Foundation NAF National Abortion Federation NaF sodium fluoride NAF Naval Air Facility NAF National Ataxia Foundation NAF New America Foundation (think tank) ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing. (2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp. Hardware NPA (1) (Numbering Plan Area) The Bellcore/Telcordia telephone area code system in use in the U.S., Canada, Alaska, Hawaii and islands in the Caribbean. See NPA code. (2) (Network Professional Association, San Diego, CA, www.npanet. No. F41999-95-D-6112, State of Texas QISV QISV Qualified Information System Vendor QISV Qualified Information Systems Vendor Catalog, and State of Ohio Contract 533275-0. About HEAT (Helpdesk Expert Automation Tool) Bendata is an established market leader for internal support systems software using client/server technology. Its customers are medium to large businesses worldwide. Bendata's flagship product, HEAT, has an installed base of more than 3,000 customers and has enjoyed excellent reviews for its flexibility in customization and strength in problem management. HEAT 4.0 supports all aspects of help desk automation -- call tracking, problem resolution and problem management. Four principles guide the evolution of system design: ease of installation and use, total customizability, complementary add-on modules and integrations, and bringing enterprise concepts to a workgroup price/complexity level. About Bendata Bendata, a wholly-owned subsidiary of Astea International Inc., is a leading developer of help desk and support center software solutions. Bendata's help desk software products are deployed across a broad range of industry segments with an estimated 50,000 end users at more than 3,000 customers worldwide, including industry leaders such as Alltel, Chevron, the FDIC FDIC See: Federal Deposit Insurance Corporation FDIC See Federal Deposit Insurance Corporation (FDIC). , Mercedes Benz, and U-Haul. Bendata is based in Colorado Springs, Colo., and can be reached at 800/776-7889 or via the World Wide Web at www.bendata.com. -0- Bendata is a subsidiary of Astea International Inc. This press release may contain forward-looking statements which are made under the "safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are continuing acceptance of Astea's products and the continued overall growth in the customer interaction software industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements which could affect the company's financial results are included at length in the company's Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the fiscal year ended Dec. 31, 1997, filed with the Securities and Exchange Commission. -0- Information in this release applies specifically to products available in the United States. Product price, availability and specifications may vary in non-U.S. markets. Note A: The asterisk that would normally appear between the company name IPI-GrammTech has been replaced with a hyphen hyphen: see punctuation. in this release because many systems cannot read the asterisk symbol within text. CONTACT: Sales Contacts Bendata Sales Dept., 800/776-7889 sales@bendata.com or IPI-GrammTech Sales, 800/531-5136 or Editorial Contacts Bendata Inc. David Grabove, 719/532-7328 dgrabove@bendata.com or IPI-GrammTech Inc. Dana Poole, 210/694-4313 DANA@ipi-gt.com |
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