Bendata -- the knowledge and information source.COLORADO SPRINGS Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , Colo.--(BUSINESS WIRE)--March 14, 1995--Bendata Inc., an established leader in the support center software industry, offers the industry's most extensive knowledge and information bases through its First Level Support (FLS FLS Falls FLS Forward Looking SONAR FLS Front Line States FLS First Level Support (helpdesk) FLS Fire Life Safety FLS Fatty Liver Syndrome (hepatic lipidosis) FLS Foreign Language School ) software. First Level Support is a simple, powerful engine used to build knowledge and information bases either purchased or custom-built. It frees help desk resources by enabling users to document everything from internal policies and procedures Policies and Procedures are a set of documents that describe an organization's policies for operation and the procedures necessary to fulfill the policies. They are often initiated because of some external requirement, such as environmental compliance or other governmental to departmental directories, on-line. First Level Support is easy to use. Knowledge is stored in a tree format. Users can browse through the tree or use key word or phrase searches. It provides accurate and consistent solutions allowing more problems to be resolved with the first call. It also provides solutions for a wide range of applications and platforms. Bendata has enhanced FLS by making a wide range of knowledge and information sources available. Knowledge Sources provide solutions for a variety of popular business software packages. The solutions offered are applicable to problems facing support center customers because they have been obtained from busy computer support centers. First Level Support knowledge is available from KnowledgeBroker and ServiceWare. Knowledge by KnowledgeBroker offers 200 solutions for 29 business software packages. The solutions contained in these knowledge bases came from customer support centers of several PC manufacturers, telecommunications companies See telecom company. and a number of Fortune 500 companies. Knowledge-Paks by ServiceWare contain more than 400 solutions, nearly 200 how-to elements, 100 error messages DOS and Windows error messages are listed individually in this database by the message that is displayed when they occur. See also DOS error messages and Application Error.  and 100 graphic images and examples. The information was collected from support centers, user manuals, reference manuals, bulletin boards, vendors and other ServiceWare customers. Knowledge-Paks are available for 11 business software packages. On-line technical information is also available through First Level Support. Information Sources, utilizing CD-ROM CD-ROM: see compact disc. CD-ROM in full compact disc read-only memory Type of computer storage medium that is read optically (e.g., by a laser). technology, provide access to technical documents and manuals for a wide range of business software packages. Information is available through Support on Site for Applications, Support on Site for Networks and The Technical Library. Support on Site offers technical information gathered from over 70,000 documents from software publishers and leading industry sources. It contains information on the latest drivers, macros, patches and fixes directly from the software publishers. It is updated monthly. The Technical Library contains four technical publications: The Encyclopedia encyclopedia, compendium of knowledge, either general (attempting to cover all fields) or specialized (aiming to be comprehensive in a particular field). Encyclopedias and Other Reference Books of Hard Drives, The Encyclopedia of Main Boards, The Encyclopedia of Network Interface Cards and The Encyclopedia of Peripheral Cards See expansion board. . In addition to documentation, the Technical Library contains graphic images of hardware. It is updated quarterly. Bendata Inc. is a leading international provider of software for the support center industry. In addition to world headquarters in Colorado Springs, Colorado The City of Colorado Springs is the second most populous city (after Denver) in the state of Colorado and the 48th most populous city in the United States.[4] The city is the county seat of El Paso County. , Bendata maintains regional offices across the U.S. and offshore locations. Products include HEAT for Windows, HEAT Lite, HEATLink series and First Level Support, and the largest selection of knowledge and information sources available. For additional information on Bendata products and services, call 1-800/776-7889. CONTACT: Bendata Inc., Colorado Springs Susan Larson, 719/592-5246 |
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