BellSouth Deploys Austin Logistics' Optimization Solution to Improve Its Collections Strategies; Analytic Solution Targets Early-Stage Delinquency Customers to Better Identify and Treat Those Requiring Action.AUSTIN, Texas & ATLANTA -- Austin Logistics Inc., a leading provider of analytic software and solutions that predict customer value and behavior, announced today that BellSouth has selected Austin Logistics' CallSelect(TM) collections optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. solution to improve collections of early-stage delinquent delinquent 1) adj. not paid in full amount or on time. 2) n. short for an underage violator of the law as in juvenile delinquent. DELINQUENT, civil law. He who has been guilty of some crime, offence or failure of duty. consumer and small business accounts. This solution will enhance BellSouth's current collections strategies by better identifying which customers are likely to pay on their own (no collections treatment required), identifying which customers require treatment to stimulate payment, and -- for those that require treatment -- determining the optimal treatment strategy that best supports BellSouth's business objectives. The solution is comprised of action-specific models and an optimal treatment strategy developed using Austin Logistics' CallSelect software and analytic consulting. The models and associated strategy will be deployed via CGI-AMS' Strata stra·ta n. A plural of stratum. strata Noun the plural of stratum USAGE: Strata is sometimes wrongly used as a singular noun: this stratum (not strata) (R) Enterprise, which BellSouth currently uses to manage its collections process. The enhanced CallSelect decisioning will provide BellSouth with an optimized collections strategy that lowers agent costs, reduces roll rates and charge-offs, and improves customer satisfaction. "BellSouth continually looks for innovative technologies that can improve our current processes, including collections scoring," said Mike Pyron, BellSouth's Sr. Director of Credit and Collections Management. "In collections, even incremental Additional or increased growth, bulk, quantity, number, or value; enlarged. Incremental cost is additional or increased cost of an item or service apart from its actual cost. changes in resource allocation resource allocation Managed care The constellation of activities and decisions which form the basis for prioritizing health care needs , customer interaction, and delinquent payments can have an immense impact on our bottom line. By allowing us to precisely segment our early-stage delinquencies and identify which customers will pay without action, we can significantly reduce unnecessary phone calls to customers who have missed a payment in the past 30 days, but who are likely to pay without a call. What's more, we can improve customer relationships by eliminating calls to customers who would have paid anyway and been offended of·fend v. of·fend·ed, of·fend·ing, of·fends v.tr. 1. To cause displeasure, anger, resentment, or wounded feelings in. 2. by a call." "Like many industry sectors today, companies in the telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. arena are battling mounting competition, customer churn churn: see butter. , and customer expectations," says Dan N. Duncan, President of Austin Logistics. "In particular, in the collections area, escalating resource costs and customer satisfaction are critical areas for improvement. Austin Logistics tackles these problems with intelligent analytic and treatment optimization solutions. This powerful insight both lowers collection costs and boosts long-term customer satisfaction." About Austin Logistics Incorporated Austin Logistics is a leading provider of analytic software and solutions that predict customer value and behavior to drive more profit from every customer interaction -- delivering a proven return on investment in six months or less. The company's products and solutions enable its worldwide clients to make proactive, profit-focused decisions that optimize actions in collections, risk/fraud, and customer loyalty applications. Since 1992, Austin Logistics has been trusted by many of the world's largest financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. companies. The company's products and solutions are also available to insurance and telecommunications operations worldwide. For more information, please visit www.austinlogistics.com. |
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