Bell Industries Tech.logix Group Introduces SubscriberCare - New Program Offers Technical Support And Customer Service to Internet Users.Business & Technology Editors INDIANAPOLIS--(BUSINESS WIRE)--April 23, 2002 Bell Industries (AMEX AMEX See: American Stock Exchange :BI) Tech.logix Group, a leading technology solutions provider, today announced the introduction of SubscriberCare(SM) to help Internet service providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. enhance end-user support operations, improve customer satisfaction and reduce costs associated with support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . The new offering is targeted at growing companies that offer Internet services to local and regional subscriber bases ranging from 5,000 to 50,000 users. SubscriberCare supports home and business users who access the Internet through dial-up, DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary , ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. , VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. or T1 Internet. It fields, monitors and documents requests for assistance associated with connectivity, passwords, setup options, e-mail, application errors, service agreements, upgrades and cancellations. The Tech.logix Group relieves Internet service providers of this continuous flow of requests by effectively attending to their subscribers' needs, quickly resolving problems and leaving subscribers satisfied with a positive support experience. "SubscriberCare is a natural extension of our core end-user and technical support services," said Tracy A. Edwards, president and chief executive officer of Bell Industries, Inc. "We are targeting Internet service providers that are trying to strike a balance between the personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. customer service of a small organization and the expansive capabilities of a large provider. SubscriberCare offers them this comprehensive solution at an affordable price." The Tech.logix Group offers SubscriberCare through either an outsourced model or by supplementing internal helpdesks. The company's service level agreement (SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. ) contracts ensure high performance standards customized to meet specific subscriber-base requirements. The cost models for SubscriberCare are structured to parallel subscriber base size, problem types and call volume. In order to continuously improve support initiatives, the Tech.logix Group identifies trends and patterns through extensive reporting and incremental Additional or increased growth, bulk, quantity, number, or value; enlarged. Incremental cost is additional or increased cost of an item or service apart from its actual cost. reviews that outline the number of calls, interaction duration, abandonment rates, hold time, problem types and first call resolution rates. SubscriberCare is available 24/7/365 through the Tech.logix Group's sophisticated technology center to provide quick response and real-time resolution to Internet user Internet user n → internauta m/f Internet user Internet n → internaute m/f issues. The center's multi-channel system uses interaction management software, certified professionals and industry-recognized best practices to integrate requests via phone, fax, e-mail and Web chats, and ensure ongoing technical support and customer satisfaction. About Bell Industries Tech.logix Group Bell Industries Tech.logix Group is a leading technology solutions provider, serving middle market organizations by leveraging more than 20 years of technology expertise, solid relationships with industry-leading technology partners and strong financial support from its parent company, Bell Industries (AMEX:BI). Core service areas include strategic sourcing, technology integration, product services and project management. Headquartered in Indianapolis, the Tech.logix Group provides professional IT services through people and facilities located in the Midwest and Atlantic regions. Additional information about the company is available by calling 800-722-1599 in the Midwest region or 800-788-3234 in the Atlantic region or at www.belltechlogix.com. |
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