Bell Industries Tech.logix Group Introduces IT Support Program for VARs; resolveIT Offers Technology-Related Companies a Cost-Effective Option for Technical Support Services.Business Editors/High Tech Writers INDIANAPOLIS--(BUSINESS WIRE)--June 11, 2002 Bell Industries (AMEX AMEX See: American Stock Exchange :BI) Tech.logix Group, a leading technology solutions provider, today launched a technical support program called resolveIT(SM). The new program allows value-added resellers A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. (VARs), systems integrators and technology solutions providers to expand their current service offering and develop a new recurring re·cur intr.v. re·curred, re·cur·ring, re·curs 1. To happen, come up, or show up again or repeatedly. 2. To return to one's attention or memory. 3. To return in thought or discourse. revenue stream without increasing overhead costs overhead costs see fixed costs. . resolveIT(SM) is designed for companies that provide services relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc standard technology products, software, integration, repair and consulting. It allows these businesses to rebrand rebrand Verb to change or update the image of (an organization or product) and seamlessly offer the Tech.logix Group's managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality to their clients through an established infrastructure of world-class technologies and trained IT support professionals. resolveIT(SM) includes helpdesk services, field support, deskside support and network monitoring The term network monitoring describes the use of a system that constantly monitors a computer network for slow or failing systems and that notifies the network administrator in case of outages via email, pager or other alarms. services. "resolveIT(SM) allows our partners to augment their current offerings and truly provide complete technology solutions," said Tracy A. Edwards, president and chief executive officer of Bell Industries, Inc. "The program is packaged so that our partners can quickly and efficiently deliver a broader and stronger solution to their customers by leveraging Bell's resources." As part of the resolveIT(SM) program, the Tech.logix Group provides its partners with on-site implementation and sales training. The program also includes marketing materials and related support resources. resolveIT(SM) is available 24/7/365 through the Tech.logix Group's sophisticated technology center to provide partners' clients with quick response and real-time resolution to technical issues. The center's multi-channel system uses interaction management software, certified professionals and industry-recognized best practices to integrate requests for assistance via phone, fax, e-mail and Web chats. This integrated system ensures ongoing technical support and customer satisfaction. About Bell Industries Tech.logix Group Bell Industries Tech.logix Group is a leading technology solutions provider, serving middle market organizations by leveraging more than 20 years of technology expertise, solid relationships with industry-leading technology partners and strong financial support from its parent company, Bell Industries (AMEX:BI). Core service areas include strategic sourcing, technology integration, product services and project management. Headquartered in Indianapolis, the Tech.logix Group provides professional IT services through people and facilities located in the Midwest and Atlantic regions. Additional information about the company is available by calling 866.782.BELL (2355) in the Midwest region or 800-788-3234 in the Atlantic region or at www.belltechlogix.com. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion