Bell Canada Selects NewChannel eSales to Further Its Commitment to Customers.Business Editors/High-Tech Writers REDWOOD CITY Redwood City, city (1990 pop. 66,072), seat of San Mateo co., W Calif., on San Francisco Bay; inc. 1868. Manufactures include commmunications, electrical, electronic, and medical equipment. , Calif.--(BUSINESS WIRE)--June 27, 2001 NewChannel Inc. today announced that Bell Canada Bell Canada Enterprises (TSX: BCE, NYSE: BCE), legally BCE Inc., is a major Canadian telecommunications company. Through its subsidiaries including Bell Canada, Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for has selected its award-winning eSales solution to reach customers as they navigate and browse the Bell business solutions Web site at www.bell.ca. Designed to offer consultative sales assistance to online customers at the moment they are researching Bell products, NewChannel helps Bell achieve industry-leading results as the company broadens execution of its customer-focused strategy. Visitors to Bell Canada will now be able to interact in real-time with an online sales representative about Bell business solutions such as Internet networking, long distance and e-commerce. NewChannel helps Bell reinforce its customer-focused initiatives by giving those who turn to the Web the critical information they need at the moment they are most likely to be making a purchase decision. "For many people, the Web is the most convenient and preferred method for researching and purchasing products, said Christine Mead mead (mēd), wine made of fermented honey and water, sometimes flavored with spices. It is highly intoxicating. Mead was known in classical Greece and Rome and was the favorite drink of the tribes of N and W Europe. of Bell Canada, E-Commerce Channel. "NewChannel allows us to proactively reach visitors via their preferred method at the moment they are most likely to want assistance, providing visitors with the means to have their questions answered immediately and interactively, all while still online." Offering Real-Time Online Assistance NewChannel allows Bell sales representatives to proactively reach out to the visitors on their site who are most in need of online sales assistance, at the point in time they are most likely to need it. NewChannel does so by providing an eBusiness solution that analyzes the behavior of visitors on its Web site in real-time, alerting the sales team to the presence of a visitor likely to purchase. The sales consultant can then initiate a conversation with the customer via an on-screen on·screen or on-screen adj. & adv. 1. As shown on a movie, television, or display screen. 2. Within public view; in public. dialogue box. The consultation, or chat, is completely optional for the customer. "Bell's commitment to the NewChannel Solution demonstrates its leadership position," said Alan Weisleder, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of NewChannel. "By enabling Bell to reach out to those potential customers on its Web site to offer an interactive sales consultation, NewChannel amplifies Bell's fundamental competitive advantages." Customer Focus With NewChannel, Bell is delivering on its strategy to place customers first and it is clear from customer feedback that they appreciate the live sales assistance when considering a purchase. With NewChannel, Bell is now able to provide a live sales consultation to Web visitors to answer questions and walk them through product specifications, service agreements, or other materials to aid in the sales process A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. . About Bell Canada Bell Canada, Canada's national leader for communications in the Internet world, provides connectivity to residential and business customers through wired and wireless voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. , high speed and wireless Internet access See how to access the Internet. , IP-broadband services, e-business solutions, local and long distance phone and directory services. Bell Canada is owned by BCE BCE abbr. 1. Bachelor of Chemical Engineering 2. Bachelor of Civil Engineering BCE Abbreviation for before the Common Era. Inc of Montreal Of Montreal is an American indie pop band formed in Athens, Georgia, fronted by Kevin Barnes. It was among the second wave of groups to emerge from The Elephant 6 Recording Company. (80%) and by SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. Communications Inc. of San Antonio, Texas “San Antonio” redirects here. For other uses, see San Antonio (disambiguation). San Antonio is the second most populous city in Texas, the third most populous metropolitan area in Texas, and is the seventh most populous city in the United States. As of the 2006 U.S. (20%). For more information please visit www.bell.ca. About NewChannel Based in Redwood City, CA, NewChannel is the first eBusiness service provider to deliver a Web-based sales channel that qualifies visitors and allows a sales professional to proactively contact the best prospects currently on the Web site. NewChannel's service analyzes the behavior of visitors on corporate Web sites in real time, selects those visitors who are behaving most like serious prospects, alerts the inside sales team to the presence of a hot prospect and lets them engage the visitor in a sales consultation while still on the site. As a hosted application, NewChannel includes implementation, training, maintenance, upgrades, and sales engagement strategies all designed to ensure its clients continued success. Founded in 1996, NewChannel Inc. is privately held. Additional information about NewChannel is available at www.newchannel.com or 650/261-9500. Note to Editors: 2001 NewChannel Inc. NewChannel is a trademark of NewChannel, Inc. All rights reserved. Other trademarks are property of their respective owners. |
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