Belgacom France Selects Pivotal CRM Solution for Enterprise Deployment.

Business Editors

PARIS--(BUSINESS WIRE)--March 8, 2001

Pivotal Corporation (NASDAQ:PVTL)(TSE:PVT.)

Leading Telecommunications Company Chooses Pivotal for Superior

Total-Cost-of-Ownership

Pivotal Corporation (Nasdaq:PVTL)(TSE:PVT.) today announced that Belgacom France has selected the Pivotal eRelationship CRM solution suite to synchronize marketing, sales and customer service activities over the Internet.

Hewlett Packard Consulting has been selected to rapidly deploy the Pivotal solution for Belgacom France.

Belgacom France, the fully owned subsidiary of Belgacom SA, offers services and solutions to small and medium-sized companies, based on several product lines: telephony (voice and data), mobile telephony, services to operators, satellite and Internet services.

"The first phase of our Pivotal implementation will streamline sales and marketing efficiencies across our enterprise," said Alain Morgant, commercial director of Belgacom France. "The second phase of our Pivotal implementation will allow us to interact and collaborate with our customers and partners with speed and intelligence over the Internet."

Belgacom France selected the Pivotal solution suite because is offers superior total-cost-of-ownership, robust functionality, scalability and agile customization tools which are critical for rapid business growth.

The Pivotal eRelationship CRM solution suite is a state-of-the art customer relationship management solution that allows companies to increase revenue generation and customer retention by synchronizing marketing, sales, and customer service activities over the Internet.

According to Sam Martino, vice president, Pivotal France, "The Pivotal eRelationship CRM solution suite is a cost-effective, fast to implement solution that enables enterprises to respond to market and customer demand with speed, intelligence and business agility. The Pivotal eRelationship CRM solution suite will quickly impact revenue generation and improve customer retention at Belgacom France by tightly synchronizing all sales, marketing and service processes over the Internet."

About Pivotal Corporation

Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.

Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Goldman Sachs, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol "PVTL" and the Toronto Stock Exchange under the symbol "PVT." More information can be found on the corporate Web site at http://www.pivotal.com.

Forward-Looking Statements

This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological and/or market changes in the industry; the ability to maintain and grow successful third party and customer relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements.

(c) 2001 Pivotal Corporation. All rights reserved. Pivotal, Pivotal eRelationship, Pivotal eSelling and Pivotal Demand Chain Network are trademarks and/or registered trademarks of Pivotal Corporation. Microsoft, Windows, Windows 2000, Windows NT, and Microsoft .NET are trademarks and/or registered trademarks of Microsoft Corporation in the United States and/or other countries. All other trade names mentioned are trademarks and/or registered trademarks of their respective owners.