Belgacom Chooses Amdocs' Order Management System.BRUSSELS, Belgium--(BUSINESS WIRE)--June 1, 1999-- Belgacom, Belgium's leading telecommunications company See telecom company. , and Amdocs (NYSE NYSE See: New York Stock Exchange : DOX DOX Design of Experiments DOX Direct Operational Exchange ), a major international provider of customer care, billing and order management solutions to the telecommunications industry, announced an agreement to implement Amdocs' Order Management system. Belgacom will deploy Order Management to handle ordering services for its convergent lines of business, including wireline, data services, such as leased lined and ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. , and paging. "We're confident that the new Order Management system will sharpen our competitive edge," said Peter Mahler, Chief Information Officer of Belgacom. "The system increases our flexibility to implement new products and services. It will reduce our cycle time for processing service orders and enhance overall customer satisfaction." Amdocs Order Management system provides a single point of contact for all services and products sold by Belgacom, as well as a single data processing data processing or information processing, operations (e.g., handling, merging, sorting, and computing) performed upon data in accordance with strictly defined procedures, such as recording and summarizing the financial transactions of a stream to improve data quality and order flow. The Amdocs system replaces six ordering applications responsible for order processing for different lines of business. Amdocs Order Management will be integrated with Belgacom's existing applications and serve Belgacom's more than five million customers. "Our Order Management product provides the flexibility needed by major telecommunications providers to manage the widening array of product and service offerings," said Norman Rafalowitz, Amdocs Senior Vice President, International Marketing. "We are confident that the implementation of Amdocs Order Management will help Belgacom to enhance customer service with timely, well-managed order fulfillment Order fulfillment (in BE also: order fulfilment) is in the most general sense the complete process from point of sales inquiry to delivery of a product to the customer. Sometimes Order fulfillment ." About Amdocs Order Management Amdocs' Order Management enables simultaneous service negotiation and order capture in one dialog session with the customer. Order Management supports a wide array of service and product options, providing a comprehensive information management solution to effectively create, package, offer, negotiate, order, and track delivery of all telco products and services. Order Management features an easy-to-use product catalog, which defines the negotiation and delivery flows for each product and service. This flexible structure facilitates the rapid introduction of new products and services. Order Management is part of Ensemble, Amdocs' end-to-end customer care and billing solution for single service and convergent multi-service environments. About Amdocs Amdocs is a leading provider of product-driven customer care, billing and order management solutions to premier telecommunications companies worldwide. Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. of over 3,700 information systems professionals dedicated to the telecommunications industry, Amdocs has an installed base of successful projects with more than 70 major telecommunications companies throughout the world. For more information visit our Web site at www.amdocs.com About Belgacom Belgacom mainly supplies local, regional and international telephone services, cellular telephone services, satellite services, leased lines and terminals. At the end of 1998, Belgacom had over five million telephone lines (including ISDN lines) and 18,000 public phones. In 1998, Belgacom realized a turnover of 169.3 billion BEF BEF The ISO 4217 currency code for Belgian Franc. (4.2 billion EUR EUR In currencies, this is the abbreviation for the Euro. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. ), an 11% increase from 1997. Belgacom is a limited company under public law whose shares are divided between the Belgian State (50% plus one share) and ADSB ADSB Abu Dhabi Ship Building ADSB Automatic Dependent Surveillance - Broadcast (aviation surveillance) Telecommunications (50% minus one share), a consortium composed of Ameritech, Tele Danmark, Singapore Telecom and Belgian financial investors. For more information visit the Belgacom Web site at www.belgacom.be |
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