Belfast-based Global Email Company Limited - gem - to Provide Customer Service Support for Amazon.com's Worldwide Customer Base.Business Editors/Technology Writers SEATTLE--(BUSINESS WIRE)--July 24, 2001 Northern Irish specialist customer service provider global e-mail company limited (www.the-gem.com) has announced an alliance with online retailer Amazon.com (www.amazon.com)(Nasdaq:AMZN AMZN Amazon.com (NASDAQ symbol) ) to enhance its worldwide customer service network. The three-year contract begins in September 2001. The agreement, which is subject to gem shareholder approval, also provides that Amazon will take an equity position in gem. "With five international Web sites and customers in more than 200 countries, Amazon.com must maintain a year-round, 24-hour, 7-days-a-week customer service network," said Diego Piacentini, senior vice president of international for Amazon.com. "Working with a co-sourcer of gem's expertise and professionalism allows us to seamlessly handle incredible volume surges, especially around the holidays, and provides strong multilingual capabilities year-round." gem will complement Amazon's existing customer service network, which includes seven customer service centers, incorporating both internal and co-sourced facilities. "gem and Amazon.com share a passion for serving the customer, and we are thrilled that we are able to help Amazon.com continue its mission of being the most customer-centric company in the world," said Owen Lamont, gem chairman and chief executive officer. "Amazon.com's selection proves that gem and Northern Ireland Northern Ireland: see Ireland, Northern. Northern Ireland Part of the United Kingdom of Great Britain and Northern Ireland occupying the northeastern portion of the island of Ireland. Area: 5,461 sq mi (14,144 sq km). Population (2001): 1,685,267. are succeeding at providing best-of-class customer service support for the Internet and high-technology industries." About gem gem is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. established in Belfast in December 1999 that provides a range of customer service and marketing solutions, specializing in e-mail response management A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times. , to clients in the U.S. and Europe. gem aims to offer best-in-class outsourced customer service solutions that combine state-of-the-art communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry with the personal touch. gem has access to a dynamic, vibrant work force in Northern Ireland. A high percentage of Northern Ireland graduates are multilingual, and its location gives gem the benefit of cultural similarities with both U.S. and European companies It may never be fully completed or, depending on its its nature, it may be that it can never be completed. However, new and revised entries in the list are always welcome. This is a list of companies from the countries in the European Union. and their customers. The company currently employs native speakers of French, Italian, German, Spanish, Swedish and Dutch. gem currently handles the customer service needs of tens of millions of Internet users Internet user n → internauta m/f Internet user Internet n → internaute m/f worldwide on behalf of existing Blue-chip clients, and 1.5 percent of its current inbound volume consists of thank-you e-mails from satisfied customers. About Amazon.com Amazon.com (Nasdaq:AMZN) opened its virtual doors on the World Wide Web in July 1995 and today offers Earth's Biggest Selection, along with online auctions and free electronic greeting cards See e-card. . Amazon.com seeks to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon.com and sellers list millions of unique new and used items in categories such as electronics, kitchen and house wares, books, music, DVDs, videos, camera and photo items, toys, software, computer and video games This article is about the British magazine covering computer and video games. For the American magazine, see Computer Games Magazine. Computer And Video Games (CVG , cell phones and service, tools and hardware, and outdoor living products. Through Amazon Marketplace Amazon Marketplace ( i.e:Third-party Marketplace ) is Amazon.com's fixed-price online marketplace that allows sellers to survey their goods alongside Amazon's offerings. Buyers can buy new and used items sold directly by a third party through Amazon. , zShops and Auctions, any business or individual can sell virtually anything to Amazon.com's more than 35 million customers (cumulative accounts), and with Amazon.com Payments, sellers can accept credit card transactions, avoiding the hassles of offline payments. Amazon.com operates four international Web sites: www.amazon.fr, www.amazon.co.uk, www.amazon.de and www.amazon.co.jp. It also operates the Internet Movie Database (www.imdb.com), the Web's comprehensive and authoritative source of information on more than 275,000 movies and entertainment titles and 1 million cast and crewmembers dating from the birth of film in 1891 to 2003. This announcement contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Actual results may differ significantly from management's expectations. These forward-looking statements involve risks and uncertainties that include, among others, Amazon.com's anticipated losses, significant amount of indebtedness, competition, seasonality, potential fluctuations in operating results, management of potential growth, risks of system interruption, consumer trends, risk of fulfillment center optimization, inventory risks, limited operating history, risks related to fraud and Amazon.com Payments, and risks of new business areas, international expansion, business combinations, strategic alliances and strategic partnerships. More information about factors that potentially could affect Amazon.com's financial results is included in Amazon.com's filings with the Securities and Exchange Commission, including its Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the year ended December 31, 2000, and all subsequent Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. . |
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