BeVocal unveils new voice solution.BeVocal, a provider of managed call automation solutions to enterprises and service providers, has unveiled The ARC Approach, a voice solution delivery model intended to ensure that clients systematically achieve their desired customer care automation and caller satisfaction results. ARC (Aligned Incentives, Results Guaranteed and Continuous Improvement) enables customers to determine key performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. and goals, to receive fast and frequent tuning cycles to achieve those goals, and to align align (  līn),v to move the teeth into their proper positions to conform to the line of occlusion. pricing with results. Whereas customer premise equipment (CPE (Customer Premises Equipment) Communications equipment that resides on the customer's premises. CPE - Customer Premises Equipment ) vendors take their fees upfront, BeVocal's fees are earned based on the system's performance after deployment. To ensure that customer automation goals are met, BeVocal applies its "Continuous Improvement Process to each deployment. This process has five distinct parts: high impact improvement levers; results-driven client teams; relevant KPIs and call statistics; enhanced analytical analytical, analytic pertaining to or emanating from analysis. analytical control control of confounding by analysis of the results of a trial or test. and tuning tools; and regular tune-ups. The final component of ARC is "Results Guaranteed." BeVocal's speech and performance monitoring expertise enables the company to estimate an application's achievable automation rate, then utilize the appropriate tools and techniques to ensure clients meet their automation goals. "This model provides for the continuous design and performance optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. of speech applications; in doing so, BeVocal's customers can dramatically improve call deflection deflection /de·flec·tion/ (de-flek´shun) deviation or movement from a straight line or given course, such as from the baseline in electrocardiography. de·flec·tion n. 1. rates and customer service without heavy upfront investment," Daniel Hong, Datamonitor voice business analyst, said. [ILLUSTRATION OMITTED] www.bevocal.com |
|
||||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion