BeVocal introduces VoCare.BeVocal, a provider of managed call automation solutions to enterprises and service providers, recently introduced VoCare, a set of voice-enabled application solutions targeted toward automating customer lifecyle interactions. BeVocal's VoCare Suites are comprised of more than 25 individual applications and are aimed at telco service providers, cable/satellite TV service providers and direct marketing retailers. The company's new offering represents a solution for those enterprises that seek to reduce operational costs by decreasing the extent of live agent interactions or by replacing aging premise-based IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. systems. Collectively, IVR systems are nearing the end of their lifecyles, forcing contact center managers and IT buyers to decide on whether to invest in new premise-based systems or to look at a new breed of hosted deployments, such as BeVocal's, that offer cost savings coupled with improved customer experience. Two recent reports by Forrester Research Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers. Corporate facts
tr.v. out·paced, out·pac·ing, out·pac·es To surpass or outdo (another), as in speed, growth, or performance. outpace Verb [-pacing, their predecessor. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the GartnerGroup, 92 percent of customer interactions happen via the telephone, VoCare combines BeVocal's voice-enabled applications development expertise with its understanding of the common business processes required to properly manage the customer lifecycle for service providers and retailers. The results are packaged application solutions that can be rapidly configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: and deployed to support the telephony-based, self-service initiatives of these organizations in a manner that increases levels of customer service and yields an accelerated ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). . Deployed as a managed service on BeVocal's Foundation Voice Hosting Network, VoCare application solutions can be launched for customers in as little as one-third the time that it takes to deploy traditional premise-based speech or IVR systems. BeVocal's deployment period helps enable businesses to drive down costs, allowing them to realize ongoing savings and a return on their investment in a few as three months. www.bevocal.com [ILLUSTRATION OMITTED] |
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