BeVocal Named ``Speech Technology Excellence'' Award Winner by Customer Inter@ction Solutions Magazine.MOUNTAIN VIEW, Calif. -- BeVocal's Self-Service Voice Application Solutions Recognized for Cost-effectively Answering, Automating and Routing Customer Care Calls BeVocal, a provider of hosted self-service voice application solutions to enterprises and service providers, today announced it has been named a 2005 Speech Technology Excellence award winner by Technology Marketing Corporation's Customer Inter@ction Solutions Magazine. The award recognizes companies that have developed innovative speech technology solutions to help improve organizations' bottom line. BeVocal's VoCare(TM) Self-Service Voice Application Suite was singled out for helping clients achieve high automation rates, shortened call times and a fast return on investment. "Call centers are increasingly turning to speech technology to automate structured, repeatable transactions," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. "BeVocal utilizes its speech and telephony expertise to effectively automate both routine and complex transactions, and to continuously improve the call deflection deflection /de·flec·tion/ (de-flek´shun) deviation or movement from a straight line or given course, such as from the baseline in electrocardiography. de·flec·tion n. 1. rate post-launch. As a result of BeVocal's speech excellence, its customers are experiencing above industry standard automation rates across the board." BeVocal's VoCare Self-Service Voice Application Suite is the industry's most comprehensive set of voice-enabled application solutions for automating customer lifecycle interactions. VoCare is comprised of more than 25 applications for service providers and enterprise customer service call centers. Deployed as a hosted service on BeVocal's award-winning hosting network, applications can be launched for customers in as little as one-third the time that it takes to deploy traditional premise-based speech or IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. systems. "BeVocal's self-service voice application solutions have proven a compelling solution for enterprises seeking to reduce operational costs by decreasing the extent of live agent interactions or by replacing aging premise-based IVR systems," said Mikael Berner, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of BeVocal. "Our clients' results speak for themselves -- 30 day deployments, quadrupling quad·ru·ple adj. 1. Consisting of four parts or members. 2. Four times as much in size, strength, number, or amount. 3. Music Having four beats to the measure. n. of call automation rates and a full return on investment in as few as 3 months. We are happy to share in these milestones and we look forward to helping our clients further improve their business efficiencies moving forward." BeVocal's ASP model enables clients to achieve improved automation rates months and years after the system's launch. Working with BeVocal, clients determine the key performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. and objectives for their automated system. BeVocal then applies its continuous voice application improvement methodologies to achieve, and often exceed, these objectives. BeVocal's fees are earned based on the system's performance after deployment; therefore its recurring re·cur intr.v. re·curred, re·cur·ring, re·curs 1. To happen, come up, or show up again or repeatedly. 2. To return to one's attention or memory. 3. To return in thought or discourse. revenue is dependent on the performance of the client system. This alignment of interests motivates BeVocal to be singularly focused on client success. About BeVocal BeVocal provides hosted self-service voice application solutions which help enterprises and service providers reduce operating costs operating costs npl → gastos mpl operacionales while significantly improving customer service levels. Working with a rich library of voice application modules optimized for performance and usability, BeVocal's solutions delivery team can deliver high quality solutions deployed on BeVocal's hosting network to answer, automate and route customer care calls. BeVocal also provides a carrier grade application hosting environment See hosted environment. , and tools for clients and partners to build their own voice applications using BeVocal Cafe, the industry's top VoiceXML development environment. BeVocal is headquartered in Mountain View, California For the census-designated place, see Mountain View, Contra Costa County, California. For other places called "Mountain View", see . Mountain View is a city in Santa Clara County, in the U.S. state of California. The city gets its name from the views of the Santa Cruz Mountains. . For more information, go to www.bevocal.com or call 650-641-1611. |
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