BeVocal Closes $10 Million Oversubscribed Funding Round; Hires VP of Sales and Client Development; Funding to Support Increasing Demand for Company's Self-Service Voice Application Solutions in Customer Care Call Centers.MOUNTAIN VIEW, Calif. -- BeVocal, a leading provider of hosted call automation solutions to enterprises and service providers, today announced it has closed an oversubscribed Refers to connecting more users to a system than can be fully supported if all of them were using it at the same time. Networks and servers are almost always designed with some amount of oversubscription, counting on the fact that everybody does not need the service simultaneously. $10 million funding round and hired a new Vice President of Sales and Client Development. The round is being led by ArrowPath Venture Partners, with participation by previous investors Mayfield, Technology Crossover Crossover The point on a stock chart when a security and an indicator intersect. Crossovers are used by technical analysts to aid in forecasting the future movements in the price of a stock. In most technical analysis models, a crossover is a signal to either buy or sell. Ventures, and US Venture Partners. The additional capital will be used to scale BeVocal's operations to accommodate increased customer demand for its hosted self-service voice application solutions. "BeVocal's hosted self-service voice application solutions have hit a sweet spot with enterprises and service providers who are looking to more efficiently run their call center operations," said ArrowPath partner Rick Friedman. "By implementing post-launch tuning cycles and pay-for-performance pricing, BeVocal ensures that customers get optimal results from their self-service initiative. We anticipate BeVocal's continued growth and success as it helps its clients drive down costs and improve the customer experience." BeVocal also announced it has named sales veteran John Mahlmeister to lead the company's client development efforts. Mahlmeister brings more than 14 years of experience delivering specialized solutions to large enterprises. In his new role, he will be responsible for managing BeVocal's client development and sales teams, expanding the footprint of BeVocal's hosted self-service voice application solutions in enterprise and service provider customer care call centers. "John has a proven track record structuring, selling and delivering strategy, operations, and technology-based solutions to Fortune 500 companies," said Mikael Berner, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of BeVocal. "John is experienced in helping enterprises solve complex business problems, and will be the ideal person to drive home the benefits of hosted speech solutions to a call center's bottom line and to their customer satisfaction. We are delighted, as we know our clients will be, to have him at the helm of our sales organization." Most recently, Mahlmeister served as VP of Business Development at Securify, an enterprise software company focused on providing network security solutions, where he restructured the organization's distribution channels, doubling their productivity within the first six months. Prior to this, Mahlmeister served as Director of West Coast Sales and Client Services for Totality Corporation Totality Corporation was a publicly-traded professional services and managed services provider based out of San Francisco, from the years 1999 to 2005. Totality was previously named "MimEcom", prior to the company going public in December of 2000. , an outsourcer of e-commerce systems, where his team tripled revenue under management in nine months. Mahlmeister also served as a Principal at Gemini Consulting, providing strategic management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects services to Fortune 500 companies. He started his career as an Engineer and Program Manager for General Motors, after earning his MBA MBA abbr. Master of Business Administration Noun 1. MBA - a master's degree in business Master in Business, Master in Business Administration from The Wharton School and a BSEE BSEE abbr. Bachelor of Science in Electrical Engineering from General Motors Institute. "BeVocal gives companies a low risk way to dramatically improve call deflection deflection /de·flec·tion/ (de-flek´shun) deviation or movement from a straight line or given course, such as from the baseline in electrocardiography. de·flec·tion n. 1. rates and customer service," said Mahlmeister. "Unlike the customer premise-based vendors, BeVocal utilizes a pay-for-performance model, enabling businesses to determine their automation goals and pay only when those goals are achieved. BeVocal's approach of partnering with customers to ensure optimal application performance is refreshing, and I look forward to helping the company build on its client successes." About BeVocal BeVocal provides hosted self-service voice application solutions which help enterprises and service providers reduce operating costs operating costs npl → gastos mpl operacionales while significantly improving customer service levels. Working with a rich library of voice application modules optimized for performance and usability, BeVocal's solutions delivery team can deliver high quality solutions deployed on BeVocal's hosting network to answer, automate and route customer care calls. BeVocal also provides a carrier grade application hosting environment See hosted environment. , and tools for clients and partners to build their own voice applications using BeVocal Cafe, the industry's top VoiceXML development environment. BeVocal is headquartered in Mountain View, California For the census-designated place, see Mountain View, Contra Costa County, California. For other places called "Mountain View", see . Mountain View is a city in Santa Clara County, in the U.S. state of California. The city gets its name from the views of the Santa Cruz Mountains. . For more information, go to www.bevocal.com or call 650-641-1611. About ArrowPath Venture Partners ArrowPath Venture Partners, based in Redwood Shores, California Redwood Shores is an upscale and desirable [1] waterfront neighborhood on the San Francisco Peninsula in California. It is located on the eastern edge of Belmont, but is actually part of incorporated Redwood City. , is a unique, early-stage venture capital firm with over $400 million under management. ArrowPath focuses on early and expansion stage companies developing highly differentiated enterprise and infrastructure technologies that offer a compelling value and have the prospect of achieving market leadership. To learn more about ArrowPath, visit www.arrowpathvc.com. |
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