Be-Bee Inc. Announces Products for Electronic Message Management Market.Business Editors/High-Tech Writers SAN DIEGO--(BUSINESS WIRE)--Nov. 15, 2001 Natural Language Processing Natural language processing Computer analysis and generation of natural language text. The goal is to enable natural languages, such as English, French, or Japanese, to serve either as the medium through which users interact with computer systems such as Development Company Develops Cutting Edge Message Management Products for the Enterprise Be-Bee Inc.(TM) , based in San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. and Syracuse, N.Y., announced recently that it is bringing three new products to market based on its unique (!metaMarker)(TM) technology. These products named -- B-Message(TM), B-Monitor(TM) and B-Intercept(TM) -- are designed to filter, manage and monitor all types of electronic messaging See e-mail and messaging system. using Natural Language Processing (NLP (Natural Language Processing) The capability of understanding human language. If the language is spoken, voice recognition plays an important role in converting the sounds to individual words. Then, natural language processing figures out what the words mean. ) and Machine Learning (ML) Techniques. B-Message is a contact center application that reads and tags customer email for both implicit meaning -- the intent of the email, the mood of the sender, etc. -- and explicit meaning -- geography, terms, titles, etc. -- and then routes it to either an auto-responder, a customer service representative or a supervisor for action. Since NLP and ML technologies return more accurate information than technologies based on keyword search or other methodologies, the response can be more appropriate, avoiding costly escalations and unhappy customers. B-Monitor allows a corporation to check email and instant messages discreetly and accurately for legal risk, leaks of intellectual property and inappropriate language. The enterprise sets the rules and levels of scrutiny for its specific email policy. The use of NLP and ML methodologies assures the enterprise that its monitoring results are accurate and not unnecessarily intrusive. B-Intercept is designed for the intelligence and law enforcement communities. This product reads and extracts text from intercepts and allows security and law enforcement agencies A law enforcement agency (LEA) is a term used to describe any agency which enforces the law. This may be a local or state police, federal agencies such as the Federal Bureau of Investigation (FBI) or the Drug Enforcement Administration (DEA). to read large volumes of electronic messages accurately and extract key information needed to prevent terrorist acts and criminal activity. It is a particularly timely application given the events of September 11th and the subsequent war on terrorism Terrorist acts and the threat of Terrorism have occupied the various law enforcement agencies in the U.S. government for many years. The Anti-Terrorism and Effective Death Penalty Act of 1996, as amended by the usa patriot act . These products are ready for deployment and access to a demo can be arranged by contacting the company. About Be-bee Inc. Be-Bee Inc., located in San Diego and at the CASE Center (The New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of Center for Advanced Technology in Computer Applications and Software Engineering) at Syracuse University Syracuse University, main campus at Syracuse, N.Y.; coeducational; chartered 1870, opened 1871. Syracuse is noted for its research programs in government and industry; facilities include the Center for Science and Technology, the Newhouse Communications Center, and in Syracuse, N.Y., develops NLP/AI technologies to help the enterprise filter, manage and monitor electronic messaging for customer service applications, corporate communications Corporate communications is the process of facilitating information and knowledge exchanges with internal and key external groups and individuals that have a direct relationship with an enterprise. and intelligence intercepts. Be-Bee's technologies are unique because applications built with its engine can determine mood and intent as well as concept. Be-Bee's products are developed and ready for deployment. The company has several patents pending. Be-Bee offers its clients cutting edge solutions for electronic message management and monitoring. Product offerings include B-Message, B-Monitor and B-Intercept. The company's extraction technologies efficiently perform with both structured field data as well as unstructured content Its NLP technologies utilize an expanded metadata framework, developed for broad horizontal applications such as customer relationship management, message management and message monitoring. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion