Baytalkitec to Distribute SER's Contact Center Solutions in India; Global Leaders Form Alliance to Support Offshore Outsourcing Boom.

DULLES, Va. -- SER Solutions, Inc., a global provider of contact center solutions, announced today that it has signed an agreement with Baytalkitec, Ltd., one of India's leading suppliers of computer telephony solutions, to be a distributor for SER's award-winning contact center solutions. With the agreement, Baytalkitec (BTT) is authorized to market, sell, license, and install SER's next-generation call management product, CPS Enterprise Edition(TM), and SERTAINTY(TM), its agent performance optimization solution.

"The agreement with Baytalkitec represents SER's continued focus on global expansion," said Carl E. Mergele, Chief Executive Officer, SER Solutions, Inc. "As a highly regarded company in India's CTI market, BTT has extensive experience and an in-depth understanding of what it takes to provide solutions and service excellence to major corporations. We believe that the strong combination of SER's products and BTT's superior technical competence will guarantee success in this growing market." According to the February 2005 Datamonitor report, The Future of Contact Center Outsourcing in India and the Philippines, close to 100,000 call center agent positions will be serving the Indian domestic market by 2009. Additionally, India will continue to dominate the global offshore call center outsourcing landscape.

Baytalkitec's customers include prestigious transportation service providers such as Indian Airlines, Jet Airways, Indian Railways, and the Airport Authority of India. These clients depend on BTT's voice response solutions to provide travelers with critical information on air and rail schedules, fares, and ticket availability. The company's clients also include Reliance Infocom, one of India's largest Telecom-mobile operators, Indian Oil Corporation, the country's largest commercial enterprise, and Hindustan Petroleum Corporation Limited, India's second largest oil refining company. In addition, BTT maintains relationships with many of India's top municipal authorities including the Department of Telecommunications, Electricity Board, and Water Supply Board.

"With the business benefits, operating efficiencies, and proven success of offshore outsourcing, India has become the center of the rapidly expanding contact center world," said Anil Joglekar, Director, Baytalkitec, Ltd. "By partnering with a global contact center technology leader like SER, we'll be better able to provide existing and new customers with best-in-class solutions that meet their goals for productivity, reliability, efficiency, and quality control."

"For over fifteen years, SER has led the contact center industry with innovative solutions and been recognized as the solution of choice for seven out of the top ten global outbound teleservices agencies. With the help of Baytalkitec, we intend to capture the market in India as well," concluded Mergele.

About Baytalkitec

Formed in 1991, Baytalkitec is a leading provider of digitized voice application products. The company's first solutions were announcement systems for major airlines and railways. Today, Baytalkitec has over 1200 voice application and computer Integrated telephony systems installed worldwide. The company's solutions include IVR solutions, SMS applications and speech recognition systems. Headquartered in Chennai, India, the company has regional offices in Calcutta, Mumbai and New Delhi. For more information, visit www.baytalkitec.com.

About SER Solutions, Inc.

SER Solutions, Inc. provides innovative software solutions that help companies achieve unprecedented efficiencies, maximize workplace productivity, and enhance customer service. SER offers enterprise contact center solutions that increase agent productivity and improve quality of service, and intelligent data capture solutions that streamline document-intensive processes. Its patent-pending intelligent software engine, SERbrainware(R), forms the foundation of SER's powerful desktop and enterprise search and retrieval solutions. The company is headquartered in Dulles, Virginia with operations in North America and Europe. Additional information about SER is available at www.ser.com.

SER and SERbrainware are registered trademarks and CPS Enterprise Edition and SERTAINTY are trademarks of SER Solutions, Inc. All other trademarks are the property of their respective owners.