Bay Networks Announces "Best-of-Class" Support Programs for Internet Service Providers.SAN FRANCISCO--(BUSINESS WIRE)--Aug. 21, 1997--ISPCON '97 Booth no. 508-- Tailored Support Offerings Provide the Framework for Building Flexible, Cost-Effective Technical Support Programs for ISPs Furthering its commitment to the Internet Service Provider Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. (ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. ) marketplace, Bay Networks,(R) Inc. (NYSE NYSE See: New York Stock Exchange :BAY) today announced a new customer service portfolio - ISP Network Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . This unique service provides diverse and flexible programs that enable ISPs to control and customize services to best meet the specific needs of their organizations. Customers can choose from three levels of support for each piece of Bay Networks equipment and, depending on the internal resources available, cost- effectively and closely manage their overall technical support services program. In keeping with its Adaptive Networking strategy, the ISP Network Support Services provide Bay Networks customers with more services to better support the IP-optimized networks of tomorrow. "Today's global ISP business environment requires greater levels of performance and support to sustain high network availability and high-speed data rates that end-users demand," said John Jaecklein, senior product marketing manager for customer service at Bay Networks. "Bay Networks has demonstrated leadership in the ISP marketplace with superior technology in our Model 5399 and Model 8000(TM) Remote Access Concentrators A remote access server that supports one or more T1/E1 lines, allowing multiple analog and ISDN calls to come in over one port from the telephone company. Remote access concentrators can handle much higher call densities than remote access servers. , flexible BayDSP(TM) modems and access routers See edge router and remote access router. . With the establishment of ISP Network Support Services, our customers are fully prepared and well-equipped to satisfy the growing and future needs of their end-users." "Bay Networks has devised a clear and credible service offering for their ISP customers," said Alice Murphy, senior industry analyst in Dataquest's Worldwide IT Services group, based in Westborough, Massachusetts For other uses of "Westborough", see Westborough (disambiguation).
A Flexible Approach to World Class ISP Support ISP Network Support Services provide one source for all service needs - any problem, anywhere, with any part of a Bay Networks solution. In conjunction with Bay Networks' worldwide Technical Solution Center (TSC TSC Thestreet.com (stock symbol) TSC Time Stamp Counter TSC Tuberous Sclerosis Complex TSC Tractor Supply Company TSC Terrorist Screening Center (Department of Homeland Security) ), comprehensive telephone support is guaranteed around-the-clock, 365 days a year. ISPs can select from three categories of support: -- ISPaccess is designed for ISPs with self-sufficient network operations and includes software subscription services, online electronic access using Bay Networks Service OnLine electronic tool set, and 7x24 direct toll-free telephone access to a trained TSC support specialist via a special phone number established for ISP accounts only. -- ISPcourier is directed to ISPs with self-maintenance networks operations that require the above services of ISPaccess as well as flexible on-site advance replacement parts delivery on a next- business-day (5x12), same-business-day (5x12), or 4-hour response time (7x24). -- ISPonsite provides full-service Bay Networks Service support for ISPs that are not equipped with the staff needed to support self-maintenance network operations, or for ISPs with remote POP locations that are geographically difficult to reach. Three levels of onsite services are available, ranging from next-business-day to 4-hour response times on a 7x24 basis. About Bay Networks Bay Networks, Inc. (NYSE:BAY) is a leader in the worldwide networking market, providing a complete line of products that serve corporate enterprises, service providers and telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. carriers. The company offers frame and ATM switches, routers, shared media, remote and Internet access See how to access the Internet. solutions, IP services and network management applications, all integrated by Bay Networks' Adaptive Networking strategy. With headquarters in Santa Clara, California Santa Clara, California (IPA: /ˌsæntəˈklærə/) , founded in 1777 and incorporated in 1852, is a city in Santa Clara County, in the U.S. state of California. , Bay Networks markets its products and services around the world, providing 7x24 support coverage. For additional information visit the company's World Wide Web site at http://www.baynetworks.com or call 800-8-BAYNET. This release, other than historical financial information, may consist of forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risks and uncertainties. These statements may differ materially from actual future events or results. For instance, factors which could cause results to differ from future events include the rate of adoption of new technology, competitive pricing actions and marketing programs, among others. Readers are referred to the documents filed by Bay Networks with the S.E.C., specifically the most recent reports on forms 10-K and 10-Q, which identify important risk factors which could cause actual results to differ from those contained in the forward-looking statements. -0- Bay Networks is a registered trademark and Model 8000 and BayDSP are trademarks of Bay Networks, Inc. Other brand and product names are registered trademarks or trademarks of their respective holders. CONTACT: Bay Networks Public Relations public relations, activities and policies used to create public interest in a person, idea, product, institution, or business establishment. By its nature, public relations is devoted to serving particular interests by presenting them to the public in the most Matthew Burke The name Burke (from Irish Gaelic de Burca, of Norman origin). In English the meaning of the name Burke is "fortified hill." See also Berkley. Places Australia
508-916-1320 mburke@baynetworks.com or FitzGerald Communications, Inc. Laura Fischman 617-588-2226 lfischman@fitzcomm.com |
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