Bay Bridge Decision and WFMG forge partnership. (Strategy Alliances).Bay Bridge Decision Technologies and the Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. Group, Inc. have announced the formation of a partnership to help customer contact centers improve their strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. and analysis capabilities. Under this partnership, the Workforce Management Group will distribute Bay Bridge's CenterBridge product, a contact center strategic planning, budgeting and analysis solution. Bay Bridge provides specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. decision support software designed to help improve the quality of decision-making in customer contact channel management applications. Bay Bridge offers the CenterBridge, TeleBridge, Collections Bridge and Customer InSight systems that help maximize the performance of customer contact channels through the practical application of technology. WFMG WFMG Wheaton Franciscan Medical Group (Milwaukee, Wisconsin) is a workforce management services and solutions provider that focuses on workforce management issues in the customer contact center. Services are aimed at the selection, deployment and optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. of workforce management technologies. WFMG also provide s solutions that leverage core workforce management technologies including CenterBridge, eResourcePlanner and InfoQuite. www.baybridgetech.com/www.wfmg.com |
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