Bay Area News Group Selects APAC Customer Services to Provide Customer Care Solutions.DEERFIELD, Ill. -- APAC Customer Services
APAC Customer Services, Inc. is a provider of customer interaction solutions to large corporations in the communications, financial services, insurance, healthcare, logistics, publishing, and hospitality , Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : APAC APAC Australian Partnership for Advanced Computing APAC Agricultural Policy Analysis Center APAC Asia and Pacific APAC Asian Pacific American Coalition APAC Adapted Physical Activity Council (American Alliance for Health) ), a leading provider of customer care services and solutions, today announced that several MediaNews Group newspapers have chosen APAC as the outsourcing partner to support its dynamic and varied subscriber bases. Under the multi-year contract, APAC will provide the Bay Area News Group, a division of MediaNews Group, with a comprehensive suite of publishing customer care services and back-office processing, including subscriber retention, customer service, subscription paper delivery, billing inquiries and newspaper courier services. "We are committed to providing our subscribers with the ultimate in care and service," said Mac Tully, Vice President of Bay Area News Group. "This commitment demands an experienced, skilled customer care partner. With more than 75 newspaper clients currently on its roster, APAC is that partner." "APAC's publishing services offer our clients the opportunity to enhance customer service and improve operational efficiency," said APAC CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Mike Marrow. "We're excited to help the Bay Area New Group drive its service excellence." The Bay Area News Group is part of MediaNews Group, which is one of the largest newspaper companies in the U.S., with 57 daily newspapers in 12 states situated throughout California, the Rocky Mountain region The Rocky Mountain Region is a floristic region within the Holarctic Kingdom in western North America (Canada and the United States) delineated by Armen Takhtajan and Robert F. Thorne. and the Northeast. The new partnership will begin by encompassing three daily papers, the San Jose Mercury News The San Jose Mercury News is the major daily newspaper in San Jose, California and Silicon Valley. The paper is owned by MediaNews Group. Its headquarters and printing plant are located in North San Jose next to the Nimitz Freeway (Interstate 880). , Contra Costa Times The Contra Costa Times is a daily newspaper based in Walnut Creek, California. The paper serves Contra Costa and eastern Alameda counties, in the eastern part of the San Francisco Bay Area. and Oakland Tribune. About APAC Customer Services, Inc. APAC Customer Services, Inc. (Nasdaq: APAC) is a leading provider of customer care services and solutions for market leaders in healthcare, financial services, business services, publishing, communications and travel and entertainment industries. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. For more information, call 1-800-OUTSOURCE. APAC's comprehensive web site is at http://www.apaccustomerservices.com. APAC-G (c) 2008 APAC Customer Services, Inc. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion