Browse Barnard, Patrick

1-89 out of 89 article(s)

Title	Type	Date	Words
The power of SaaS: VoIP call centers for a fraction of the cost.		Apr 1, 2008	2238
A shake up of the enterprise market.	Company overview	Mar 1, 2008	1957
Aspect debuts Unified Command and Control.		Jan 1, 2008	151
Telrex issues new release of live monitoring solution.	Brief article	Jan 1, 2008	120
Verint offering analytics-driven workforce optimization solution.		Jan 1, 2008	135
TLC & A to open new contact center.	Brief article	Jan 1, 2008	73
Convergys names Orr replacement.		Jan 1, 2008	53
Invervoice offers speaker verification solution to banks.		Jan 1, 2008	142
Avaya tops Alcatel-Lucent in Western Europe.		Jan 1, 2008	156
Teleperformance Chairman to retire.	Brief article	Jan 1, 2008	81
Open source CRM's Concursive releases Concourse Suite 5.0.		Jan 1, 2008	94
West at home agents now company employees.		Jan 1, 2008	119
OpenSolutions Alliance finds rising interest on open-source CRM, others.		Jan 1, 2008	111
Oracle unveils Application Integration Architecture Foundation Pack.		Jan 1, 2008	79
NICE wins large Asian banking contract.		Jan 1, 2008	117
VIPdesk CEO named to TelCoa's Advisory Board.		Jan 1, 2008	160
Leveraging speech applications in the contact center, Part Two.		Jan 1, 2008	1900
Interactive Intelligence unveils new release of IP communications and contact center software.		Nov 1, 2007	163
Autonomy's etalk recognized by Frost & Sullivan.		Nov 1, 2007	65
Customer service "view from the top".		Nov 1, 2007	76
Spanlink Communications spins off Calabrio Software.		Nov 1, 2007	70
Aspect and OpenSpan partner for integration.		Nov 1, 2007	79
InfoCision's Steve Brubaker honored by ATA.		Nov 1, 2007	64
Greg Gianforte, CEO of RightNow Technologies, inducted into CRM Hall of Fame.	Company overview	Nov 1, 2007	104
Research shows Contact Center service impacts business.		Nov 1, 2007	75
NICE recognized by Gartner and Frost & Sullivan.		Nov 1, 2007	79
Plantronics' new Wideband USB optimized for MS Office Communicator 2007.		Nov 1, 2007	52
SAP and Business Objects join in friendly merger.		Nov 1, 2007	84
SAS placed in Visionaries Quadrant for data integration tools magic Quadrant.		Nov 1, 2007	66
Cbeyond and Avaya team for SIP trunking services.		Nov 1, 2007	83
Verint named to Annual Software 500.		Nov 1, 2007	80
Aspect enhances eWorkforce Management.		Nov 1, 2007	99
Leveraging speech applications in the contact center, Part One.		Nov 1, 2007	2816
Sage's ACT! Turns 20, Larry Ritter talks about Web 2.0.		Oct 1, 2007	63
The greatest CRM fad you'll never need.		Oct 1, 2007	66
UK contact centers struggling with training and customer service.		Oct 1, 2007	83
British call center agents inept at handling calls from non-english speakers.		Oct 1, 2007	64
Australian contact centers failing to capture effective customer feedback.		Oct 1, 2007	105
Convergys, Telecom Egypt sign business process deal.		Oct 1, 2007	63
Contactual now interoperable with Sylantro's Synergy platform.		Oct 1, 2007	98
SAS announces Real-Time Decision Manager for CRM.		Oct 1, 2007	48
Global Telesourcing and Toptel to combine U.S. operations.		Oct 1, 2007	114
Verint announces enhancements to Impact 360 Workforce Management.		Oct 1, 2007	101
West Interactive receives two Market Leader Awards.		Oct 1, 2007	52
Voxify adds greater flexibility to self-service speech apps through "consolization".		Oct 1, 2007	78
Promero launches "Hosted Hybrid" model for Oracle's Contact Center Anywhere solution.		Oct 1, 2007	88
Avaya leads North America in unified messaging according to InfoTech.		Oct 1, 2007	70
Enkata collaborates with DMG Consulting to develop call center "first call resolution" guide.		Oct 1, 2007	70
Gartner adds Interactive Intelligence to Magic Quadrant for Contact Center Infrastructure.		Oct 1, 2007	49
Envision Telephony announces Envision Analytics.		Oct 1, 2007	52
Paraxip launches NetBorder to facilitate SIP-based solutions.		Oct 1, 2007	78
Cincom partners with CallCopy.		Oct 1, 2007	63
Intelecom launches OSS Platform to manage automated customer functions.		Oct 1, 2007	77
Sitel gets top rankings in 'The Black Book of Outsourcing'.		Oct 1, 2007	83
Genesys adds Voxify's Automated Agents to its hosted and managed offerings.		Oct 1, 2007	84
The remote agent model: not without challenges.		Oct 1, 2007	887
Going mobile with CRM: six experts offer guidance.	Cover story	Oct 1, 2007	2766
www.tmcnet.com/1040.1: Left Bank releases three new editions of Monet WFM.		Sep 1, 2007	69
www.tmcnet.com/1041.1: Aspect challenging contact center industry to adopt SIP 2.0.		Sep 1, 2007	60
www.tmcnet.com/1042.1: eGain receives EMC docmentum accreditation.		Sep 1, 2007	60
www.tmcnet.com/1043.1: NetSuite turns your iPhone into a 'SuitePhone'.		Sep 1, 2007	55
www.tmcnet.com/1044.1: Egypt attempts to become a player in the call center industry.		Sep 1, 2007	43
www.tmcnet.com/1045.1; Headsets: eliminating noise in the call center.		Sep 1, 2007	68
www.tmcnet.com/1046.1: TouchStar gives back to community.		Sep 1, 2007	66
www.tmcnet.com/1047.1: CosmoCom fuels VisitBritain's global virtual call center.		Sep 1, 2007	36
www.tmcnet.com/1048.1: verint systems' call center solutions portfolios receive multiple awards.		Sep 1, 2007	39
www.tmcnet.com/1049.1: Thomas L. Cardella & Associates to open new Iowa contact center.		Sep 1, 2007	43
www.tmcnet.com/1050.1: promero releases Smart8 v2.1 to drive intelligent call routing.		Sep 1, 2007	38
www.tmcnet.com/1051.1: Eagle Conferencing debuts services in India.		Sep 1, 2007	39
www.tmcnet.com/1052.1: VPI launches Activ! Performance Suite 4.0.		Sep 1, 2007	57
www.tmcnet.com/1053.1: Loquendo announces company expansion.		Sep 1, 2007	52
www.tmcnet.com/1054.1: Aspect Software partners with OpenSpan.		Sep 1, 2007	54
www.tmcnet.com/1055.1: stream acquires Zomax's Dublin contact center.		Sep 1, 2007	59
www.tmcnet.com/1056.1: CRMXchange launches new Web site.	Website overview	Sep 1, 2007	45
www.tmcnet.com/1057.1: Vaultus improves HEAT Mobile Help Desk product.		Sep 1, 2007	75
www.tmcnet.com/1058.1: worldwide SaaS to hit $5.1 billion in 2007, Gartner says.		Sep 1, 2007	91
www.tmcnet.com/1059.1: Gannett picks Relationals CRM.		Sep 1, 2007	60
www.tmcnet.com/1060.1: Aspect, OpenSpan announce CRM-related partnership.		Sep 1, 2007	73
Don't intervene on me.		Sep 1, 2007	665
March of the SMB solutions.	Company overview	Sep 1, 2007	2814
The 2007 headset technology review.		Aug 1, 2007	695
Four reasons to select Ontario for your call center.	Company overview	Aug 1, 2007	2582
Top five advantages of e-learning for the contact center.		Aug 1, 2007	3000
The 2007 Speech Technology Excellence Awards.		Aug 1, 2007	513
Our video-enabled future.		Jul 1, 2007	887
Executive roundtable: where is CRM headed?		Jul 1, 2007	2165
I was an outbound call center agent.		Jun 1, 2007	981
What every call center needs to know about speech analytics.		Jun 1, 2007	1894
The top 10 advantages of software as a service for the call center.		May 1, 2007	1776