Barclays Technology Service Switches to Inference.LONDON--(BUSINESS WIRE)--Aug. 27, 1998--Barclays Technology Service (BTS BTS - Bug Tracking System ) has awarded a significant product licensing and service contract to Inference (logic) inference - The logical process by which new facts are derived from known facts by the application of inference rules. See also symbolic inference, type inference. Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :INFR). BTS will use Inference's customer service solutions to enhance support for its internal customers by providing more answers at the first point of contact. BTS is the Barclays Group's central IT infrastructure and service provider that competes with external IT suppliers to supply and support the IT structure within the Barclays Group. BTS must offer its internal customers exceptional customer service to remain competitive against external vendors. BTS is replacing its existing knowledgebase with Inference's knowledge-based customer service solutions to meet growth targets while continuing to deliver exceptional service to existing clients, such as Barclays IT Operations -- the unit that supports the Bank's IT and ATM infrastructures. In addition to maintaining efficiency, BTS chose Inference software to ensure Year 2000 compliance and to improve its agents' response rates. "Achieving excellence in our customer service is of paramount importance to BTS," says Mark Hatcher hatch 1 n. 1. a. An opening, as in the deck of a ship, in the roof or floor of a building, or in an aircraft. b. The cover for such an opening. c. A hatchway. d. , project manager at BTS. "This further investment in Inference solutions to support our internal clients will make sure their needs are met first time, every time." "Working with BTS reinforces Inference's solid base of experience within the financial sector," says Philip Padfield, Inference's vice president of international. "We look forward to taking the project through its next phase so that BTS can obtain the maximum benefits from our knowledge-based customer service software." Inference Corporation Inference develops and markets the most advanced knowledge-based customer service solutions for Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the self-service and call centers used by over 500 customers worldwide. These solutions offer universal access to a comprehensive knowledge base that includes human experiences and documents via an intuitive, conversational interaction that replicates the best customer service representative to improve customer satisfaction, reduce support costs and accelerate growth. Headquartered in the San Francisco Bay Area “Bay Area” redirects here. For other uses, see Bay Area (disambiguation). The San Francisco Bay Area, colloquially known as the Bay Area or The Bay , with international headquarters near London, England, Inference offers a complete line of consulting, support and training services from offices throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. For further information contact Inference Corp. at 415/893-7200, send an e-mail to info@inference.com or visit www.inference.com. Barclays Technical Services Barclays PLC Barclays PLC is a global financial services provider operating in Europe, the United States, the Middle East, Latin America, Australia, Asia and Africa. It is a holding company that is listed in London and New York. It operates through its subsidiary Barclays Bank PLC. , a UK-based financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. group has been involved in banking in the UK for over 300 years. Today it is one of the UK's largest companies operating in around 70 countries world-wide, including all the major financial centres. The bank provides retail banking products and services to a wide range of personal and business customers as well as investment banking and asset management expertise to a global client base. Barclays serves over 10 million personal customers and is the largest credit card issuer in Europe with 9.4 million Barclay cards in circulation. CONTACT: Inference Suzanne Congdon, 01753-771177 UK.Marketing@inference.com www.inference.com or Herald Communications Xanthe Vaughan Williams/Kate Metcalf, 0171-331-1300 metcalf@herald-pr.com |
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