Barclays Bank and Genesys Telecommunications in Enterprise-Wide Computer Telephony Agreement.SAN FRANCISCO--(BUSINESS WIRE)--July 30, 1998--Barclays Bank has chosen Genesys Telecommunications Laboratories, Inc., the global provider of enterprise computer telephony integration Computer Telephony Integration - Computer Telephone Integration software, as its strategic partner for the delivery of computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration solutions across its UK call centers. The five-year corporate enterprise-wide agreement, worth up to an estimated $3.5 million, covers software licenses In computing, software that is copyrighted and licensed under a software license is done under a variety of licensing schemes. For end-users there are proprietary licenses and there are free software licenses, and there are proprietary Within these schemes are further classifications. , support and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. , and underpins the existing relationship between Genesys and Barclays. Initial deployment, in partnership with Barclays Call Center Programme, will be at two regional UK Barclays sites this summer, with a third site going live in early 1999. The Genesys solution will allow for the intelligent delivery of calls and associated data, based on parameters such as agent skill, language, call statistics and customer profile, in a single or multi-call center environment. In addition to delivering sophisticated call routing capabilities, Genesys will provide centralized real time agent and call center management along with consolidated historical reporting of telephony and business-related data. The flexibility of the Genesys solution will allow Barclays to deploy this functionality on a per agent basis across "the virtual call center," regardless of type of switch, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. (Interactive Voice Response), database or server. Gary Hoffman, director of retail banking at Barclays, said, "This agreement strengthens the relationship between Barclays and Genesys and underlines our commitment to implementing best of breed solutions. This strategic partnership will enable the Bank to consolidate its position in offering world class customer service in an increasingly competitive and multi-channel market." Alexander Evans Alexander Evans (September 13, 1818 - December 5, 1888) was a U.S. Representative from Maryland. Born in Elkton, Maryland, Evans attended the public schools. He was a civil engineer's assistant. He attended the local academy at Elkton. He studied law. , managing director of Genesys Europe, said, "Through its open framework and advanced applications, Genesys will deploy an enterprise wide computer platform that will allow Barclays to realize it's tactical and strategic objectives in a multi-call center, multi-vendor environment. This agreement demonstrates once again our position as the market leader in Enterprise Computer Telephony Integration." The Genesys solution will integrate with existing front-end desktop applications and legacy systems, providing a common, scalable platform for development of future applications including Web call back, automated e-mail, video, remote agent and branch communications. It will also give Barclays the option of fully integrated outbound dialing and campaign management. About Genesys Genesys Telecommunications Laboratories, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :GCTI GCTI Genesys Telecommunications Laboratories Inc (stock symbol) GCTI Global Change Technology Initiative ) is an enterprise software company specializing in customer interaction and computer telephony solutions. Genesys' products -- found in the call centers of industry-leading companies around the world -- integrate and extend the capabilities of a company's computer, telephony and database systems. This enables companies to enhance customer service, improve efficiency and productivity, and increase revenues and profits. Headquartered in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , Genesys serves over 300 customers in the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. , European, Asia/Pacific and Latin American regions directly from 27 sales offices and indirectly through a select group of industry leading solutions providers. For more information please visit Genesys at http://www.genesyslab.com or call 1-888-GENESYS (in the U.S).
CONTACT: Genesys
Lynda Kate, 415/551-2868
lynda@genesyslab.com
or
Technology Solutions
Monisa Patel, 408/280-6000, ext. 210
mpatel@tsipr.com
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