Banter QuickStart Program Installs Web Self-Service Application in Less Than 15 days.Business Editors SAN FRANCISCO--(BUSINESS WIRE)--Oct. 31, 2001 Intelligent natural language analysis technology provider Banter Inc., www.banter.com, today announced QuickStart, a program designed to install Banter Self Help, a self-service application A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response systems and Web sites are widely used for self-service applications. See kiosk. , on customer or employee-facing Web sites in less than 15 days. Using Banter Self Help, websites can automatically reply to end-user questions with speed and accuracy, reducing stress on other support channels and significantly increasing customer satisfaction. Banter QuickStart is a turnkey program that includes business analysis, installation and setup, knowledge base creation and training, template design so that Self Help matches the look and feel of the client's website, training and delivery. "Self-service has proven to be the most cost-effective channel for customer support," said Tom Aden, Banter president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Our QuickStart is an excellent turnkey program that will help customers realize just how effective Banter Self Help can be at reducing support volumes while greatly increasing their customers' satisfaction." Banter Self Help is built on Banter's industry standard Relationship Modeling Engine (RME RME Resource Manager Essentials (Cisco) RME Risk Management Education RME Radiation Monitoring Equipment (Space Shuttle) RME Receptor-Mediated Endocytosis (mutant lipoprotein receptor) ), the technology used in Banter applications implemented by major organizations such as Wells Fargo Wells Fargo armored carriers of bullion. [Am. Hist.: Brewer Dictionary, 1147] See : Protectiveness Wells Fargo company that handled express service to western states; often robbed. [Am. Hist. , VeriSign, Nintendo, as well as technology embedded by major software vendors. RME is based on powerful natural language processing Natural language processing Computer analysis and generation of natural language text. The goal is to enable natural languages, such as English, French, or Japanese, to serve either as the medium through which users interact with computer systems such as , combined with sophisticated statistical and semantic analysis Semantic analysis may refer to:
RME is a self-learning system that interprets, processes and adapts to communication in real time. Companies with customer care and eCRM solutions benefit by leveraging a common shared knowledge base across multiple channels; require little or no maintenance such as manual reprogramming Reprogramming refers to erasure and remodeling of epigenetic marks, such as DNA methylation, during mammalian development[1]. After fertilization some cells of the newly formed embryo migrate to the germinal ridge and will eventually become the germ cells , and consistently receive accurate answers to customer inquiries. Unlike other offerings, Banter Self Help actually increases in accuracy over time, through its unique, real-time learning engine. Web Self Service a Major Area of Growth Forrester Research Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers. Corporate facts
About Banter Banter Inc. builds intelligent technologies to automate everyday communication. Powered by a unique, real-time adaptive engine, Banter's solutions address critical needs in managing information flows and customer relationships including applications for e-mail, on-line self-help, content management and business process automation. Based in San Francisco, Banter has offices in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , Boston and Israel and is backed by Mayfield Fund, Lucent Venture Partners Inc., and Israel Seed Partners among others. Banter's customers range from members of the Fortune 500 to emerging companies and include such global entities as ABN AMRO America, VeriSign, and Wells Fargo Bank. In addition Banter partners with software leaders Peregrine, Siebel and others. For more information about how Banter can help your business, please visit the company's website at http://www.banter.com or call toll free 877/992-2683. |
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