Banter Awarded ``Editor's Choice'' by Customer Inter@ction Solutions.Business Editors SAN FRANCISCO--(BUSINESS WIRE)--April 8, 2002 Customer Inter@ction Solutions magazine recognized Banter, a leading provider of natural language automation technologies, with its April 2002 "Editor's Choice" award. "Customer Inter@ction Solutions selected Banter for this month's award because their technology stood out as an extremely impressive customer-facing CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. application," said Erik Lounsbury, editorial director of Customer Inter@ction Solutions, a publication showcasing leading-edge call center and customer interaction solutions since 1982. "By using Banter's auto-response and self-help technology, companies can offer an exciting means for their customers to express themselves in their own words across multiple channels," continued Lounsbury. Banter's natural language automation technology enables CRM solutions to accurately understand written communication and automate To turn a set of manual steps into an operation that goes by itself. See automation. appropriate action -- resulting in lower costs for online customer service and higher customer satisfaction. "We're honored to receive an 'Editor's Choice' award from one of the leading publications covering the customer service solutions industry," said F. Thomas Aden, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Banter. "Industry observers like Customer Inter@ction Solutions join our customers and partners in recognizing Banter's technology leadership in the CRM marketplace. Customer Inter@ction Solutions gives "Editors' Choice" awards each month to technologies that particularly stand out in excellence and innovation. Its April 2002 issue is now available. Highlights from the issue are also available at http://www.tmcnet.com/cis. About Banter Banter Inc. builds intelligent technologies to automate everyday communication. Powered by a unique, real-time adaptive engine, Banter's solutions address critical needs in managing information flows and customer relationships including applications for e-mail, on-line self-help, content management and business process automation. Based in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , Banter has offices in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , Boston and Israel and is backed by Mayfield Fund Mayfield Fund is a venture capital firm located on Sand Hill Road in Menlo Park, California, home to many of Silicon Valley's leading venture capital firms. Mayfield was founded in 1969 by Tommy Davis, one of the first venture capitalists. , Lucent Venture Partners Inc. and others. Banter's customers range from members of the Fortune 500 to emerging companies and include such global entities as ABN AMRO ABN AMRO Algemene Bank Nederland-Amsterdam Roterdam Bank (Dutch bank) America, VeriSign, and Wells Fargo Wells Fargo armored carriers of bullion. [Am. Hist.: Brewer Dictionary, 1147] See : Protectiveness Wells Fargo company that handled express service to western states; often robbed. [Am. Hist. Bank. In addition Banter partners with software leaders Peregrine, Siebel, Avaya and others. For more information about how Banter can help your business, please visit the company's website at http://www.banter.com or call toll free 877/992-2683. |
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