Banner Health Cuts Costs and Improves Communication Center Efficiencies with Amcom Software; Consolidates and Centralizes Call Center Facilities with Amcom Smart Center system; Enhances Personnel Productivity and Reduces Call Processing Time.MINNEAPOLIS -- Amcom Software, Inc. - a provider of software and services to improve communication center efficiencies - today announced that Banner Health Banner Health is a non profit health system based in Phoenix, Arizona. The health system is one of the largest employer’s in the state - employing over 27,000 employees. is using its Smart Center(TM) 4.0 platform along with the company's Smart Console(TM), Smart Web(TM) and Smart Speech(TM) enterprise applications to centralize and optimize its call center operations. With 27,000 employees and 20 facilities in seven Western states, Banner Health is one of the largest, non-profit healthcare systems in the country. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Vince Johns, technology coordinator for Banner's communications center An agency charged with the responsibility for handling and controlling communications traffic. The center normally includes message center, transmitting, and receiving facilities. Also called COMCEN. See also telecommunications center. , Banner will start to build a second communications center in Phoenix using Amcom technology to serve an additional four facilities, and the two centers will serve as back-up for each other. "As our organization has grown and because we've had Amcom's exceptional technology solutions for over 11 years, we've been able to maintain and support Banner's level of expected service and professionalism. Our upgrade to 4.0 has helped keep us at the top, and we plan to eventually serve all of our facilities with the many benefits of the central Amcom system." Amcom's communication center applications are integrated into Banner's phone system and other communications components, forming a comprehensive, universal communication workstation for patient information, in-house and area-wide paging, managing on-call calendars, answering services and integration into other applications such as fire alarms. Banner's newest Amcom addition is Smart Web online on-call scheduling, which serves approximately 115 on-call schedules that can be accessed from anywhere to see who's on-call in a particular department. Attendants use the integrated Amcom Smart Console workstations to answer calls and send pages quickly and accurately. Electronic directories integrated into each workstation make it fast and easy to search for a particular individual vs. having to wade though through paper directories to locate hard-to-reach doctors. Operator Saver(TM) provides pre-recorded greetings for each facility that make it easy to answer calls and ensures that callers hear a consistently cheerful greeting. The system automatically knows which facility and which voice greeting to play. Smart Center enables online data maintenance, and Smart Console allows operators to communicate with each other via screen pop-ups. Johns adds, "Our communication center has enabled us to reduce both operating expenses Operating expenses The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted. and call processing In telecommunication, the term call processing has the following meanings:
About Amcom Amcom Software provides mission-critical communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry solutions for organizations that depend on speed, accuracy, and productivity to support day-to-day business continuity and event-driven communications. Amcom's open technology, standards-based technology solutions are used by more than 400 blue-chip companies in healthcare, education, finance, utilities and government agencies. Amcom customers include Duke University, Cedars-Sinai Medical Center Cedars-Sinai Medical Center is a world-renowned hospital located in Los Angeles, California. History Cedars-Sinai is the result of a merger in 1961 between two major Los Angeles hospitals, Cedars of Lebanon and Mount Sinai Home for the Incurables, with Steve Broidy as , Memorial Sloan-Kettering Cancer Center The Memorial Sloan-Kettering Cancer Center (MSKCC) in New York City is a cancer treatment and research institution founded in 1884 as the New York Cancer Hospital. The main campus is located at 1275 York Avenue, between 67th and 68th Streets, with other locations in New , U.S. Department of the Army, Yale University Yale University, at New Haven, Conn.; coeducational. Chartered as a collegiate school for men in 1701 largely as a result of the efforts of James Pierpont, it opened at Killingworth (now Clinton) in 1702, moved (1707) to Saybrook (now Old Saybrook), and in 1716 was , and Stanford University Stanford University, at Stanford, Calif.; coeducational; chartered 1885, opened 1891 as Leland Stanford Junior Univ. (still the legal name). The original campus was designed by Frederick Law Olmsted. David Starr Jordan was its first president. and Medical Center. For more information, call (800) 852-8935 or visit the company web site at www.amcomsoftware.com. Smart Center, Smart Console, Smart Web and Smart Speech are registered trademarks of Amcom Software, Inc. All other trademarks herein are the property of their respective owners. |
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