Banks Focus on Improving Customer Service and Sales with High Tech 'Coaches'.

High Performance Sales(TM)

Retail bankers increasmance Referrals(TM)

Front-line service and advanced outbound sales skills.

The Call Center suite contains the following programs:

High Perfles skills that leverage the profit potential ooblems for customers and effectively manage calls.

High Performance Collections(TM)

Collections department telephone representatives learn to improve recovery rates on outstanding debt while minimizing risk and loss to the organization.

High Performance TeleMortgage(TM)

Telephone mortgage specialists use simulated customer calls to master product knowledge and learn effective sales processes for increasing fee income on first mortgages.

For ease of implementation, Performance Coach is ready to go directly out of the box. It contains a laptop computer, multiple multimedia training programs, an external mouse, a headset with microphone, a site administrator guide, the implementation guide and a manager guide.

In addition to the laptop, High Performance Series training courseware and peripherals, additional features and tools are integrated into the system. Omega's proprietary LEARN and LEARN Manager automated data tracking program gives the sales or training manager to track, score, aggregate and consolidate key learner data. Staff use realistic customer simulations to practice and refresh customer sales skills. Users have easy access to coaching, advice and tips that support the success of everyone on the sales team. Performance Coach provides managers with proven management routines that help them run sales team meetings; coach, track and measure results; and keep the team focused on goals.

Product Availability

Performance Coach is available today for license and rental. Customers interested in getting additional information or purchasing any of Omega Performance's products should call 1-888-OMEGA PC (663-4272).

About Omega Performance Corporation

Based in Sausalito, California, Omega Performance Corporation, is a global company whose mission is to improve the profitability of financial service organizations by improving the performance of their people. Since 1975, more than one million people from more than 2,500 financial organizations have worked with Omega Performance to improve their ability to create outstanding results. For further information about Omega Performance Corporation, please visit the company's website at: www.omega-performance.com