Banknorth Group, Inc. Licenses WebTone's TouchPoint For More Efficient, Profitable Customer Interactions.Business Editors ATLANTA--(BUSINESS WIRE)--Feb. 7, 2002 WebTone Technologies, Inc. announced today Banknorth Group, Inc. (Nasdaq: BKNG), one of the nation's top 35 financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. companies with more than $21 billion in assets, has licensed TouchPoint(R) to enhance its cross-channel customer interactions. Banknorth will use TouchPoint's contact management, email, and web-based self-help capabilities in its call center organization. Additionally, Banknorth will utilize NCR (NCR Corporation, Dayton, OH, www.ncr.com) A technology company specializing in financial terminal transactions, retail systems and data warehousing. Until the late 1990s, NCR was heavily invested in the hardware side of the industry, known worldwide as a major manufacturer of computers Corporation's (NYSE NYSE See: New York Stock Exchange : NCR) eCommerce managed service for the bank's TouchPoint application environment. Banknorth Group, Inc. is the second top 35 U.S. financial services company to select TouchPoint within the last 30 days. "TouchPoint is continuing to gain momentum within the financial services community," noted Jim Szyperski, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of WebTone. "Now more than ever, banks are realizing and acting on the need to effectively and profitably interact with their customers." "Enhancing our ability to consistently and efficiently manage cross-channel customer interactions is a top priority for Banknorth," explained Barbara Ream, EVP EVP Executive Vice President EVP EGR (Exhaust Gas Recirculation) Valve Position Sensor EVP Electronic Voice Phenomenon EVP Europäische Volkspartei (Germany) EVP Employee Value Proposition eCommerce Development, Banknorth Group, Inc. "We selected WebTone because of the company's proven expertise in the financial services market and the robust sales and service functionality of its TouchPoint solution. "Leveraging WebTone's managed service alliance with NCR also allows us to focus on the business aspects of our TouchPoint implementation, and it will enable us to take advantage of this functionality more quickly," she continued. "The combination is a solid fit for both our tactical and strategic goals." Designed specifically for financial services institutions, TouchPoint is WebTone's enterprise-wide CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution suite that allows institutions to consistently, profitably and securely interact with their customers across multiple delivery channels and business units. More than just a sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. or customer service tool, TouchPoint's power is its ability to combine more than 400 discrete sales, service, monetary, and fulfillment capabilities into a fully integrated, Web-based CRM solution. Leveraging an enterprise integration layer, TouchPoint allows institutions to deliver consistent, personalized sales and service throughout the enterprise, resulting in enhanced customer relationships, improved service levels, reduced service costs, and increased customer profitability Customer profitability (CP) is the difference between the revenues earned from and the costs associated with the customer relationship in a specified period. According to Philip Kotler,"a profitable customer is a person,household or a company that overtime,yields a revenue and lifetime value. About Banknorth Group Banknorth Group, Inc. is a $21.1 billion banking and financial services company headquartered in Portland, Maine Portland is the largest city in the U.S. state of Maine, with a 2004 population of 63,882. Portland is Maine's cultural, social and economic capital. Tourists are drawn to Portland's historic Old Port district along Portland Harbor, which is at the mouth of the Fore River and part , with banking divisions in six Northeastern states. Banknorth is New England's third largest banking company and is one of the 35 largest commercial banking companies in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . About WebTone Technologies WebTone Technologies provides a suite of enterprise-wide customer interaction solutions that help financial institutions increase customer profitability. Developed specifically to meet the unique needs of the financial services industry, WebTone's TouchPoint solution allows businesses to securely communicate with customers in a consistent manner through a variety of touch points across multiple lines of business. Leveraging vertical market expertise, WebTone is able to offer its clients a sophisticated solution set with inherent financial services workflow functionality and deep systems integration, translating into lower total cost of ownership, rapid time to market, and faster return on investment. For more information, please visit www.webtonetech.com, or call 866-webtone. Editors Note: See related press release: "NCR ENHANCES ECOMMERCE SERVICE WITH WEBTONE'S TOUCHPOINT" |
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