Banking customers require prompt, correct information.problems consumers have with the banking industry are delayed answers to questions and answers that do not reflect an understanding of the question. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Senior Consumer Affairs Specialist David Robbins David Robbins (born 1957 in Whitefish Bay, Wisconsin, U.S.) is an artist best known for his exhibition entitled Talent. Video work includes: Lift; Studying the Lie at the Federal Reserve Bank of San Francisco The Federal Reserve Bank of San Francisco is the federal bank for the twelfth district in the United States. The twelfth district is made up of nine western states—Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon, Utah, and Washington—plus American Samoa, , that is the nature of what he hears all day from banking customers. "It is very frustrating frus·trate tr.v. frus·trat·ed, frus·trat·ing, frus·trates 1. a. To prevent from accomplishing a purpose or fulfilling a desire; thwart: for consumers to finally hear back on some problem or question, only to find out it's the wrong information. Answering the wrong question is no answer. Consumers say that is more annoying than to have to wait a little longer for the correct information," Robbins reported. Robbins' statement coincides with "National Consumers Week" (NCW NCW Network Centric Warfare NCW Nederlands Christelijk Werkgeversverbond (Den Haag, Netherlands) NCW National Commission for Women (India) NCW National Council of Women (UK) ), Oct. 22 to 28, which has as its theme, "Service, It's your right!" The message is that consumers should expect courtesy, convenience and responsiveness on the part of products and services providers. Robbins, who speaks with more than a decade's worth of experience hearing the consumer's side of the banking industry, says that is the side of the conversation of which service providers have to be mindful. Has the nature of complaints with the banking industry changed much over the last ten years? "Not much," Robbins reported. "There are always some problems when new technology is introduced into the industry, but basically, even then, it goes back to efficient, correct solutions and answers to problems and questions." "Those of us in customer service have to understand the customer's concerns and perspective," Robbins said. "We have to be patient and make sure we fully understand the problem and act expeditiously ex·pe·di·tious adj. Acting or done with speed and efficiency. See Synonyms at fast1. ex , because consumers will go to the bank that provides that level of service." As a regulator of state-chartered, Fed member banks, The Federal Reserve at the direction of Congress writes consumer protection regulations and enforces them. In support of this effort, the Fed also writes and distributes consumer pamphlets and produces films to help educate the public about its credit rights and how to exercise them. Further, the Federal Reserve receives and tries to resolve consumer complaints against depository institutions Depository institution A financial institution that obtains its funds mainly through deposits from the public. This includes commercial banks, savings and loan associations, savings banks and credit unions. . CONTACT: Federal Reserve Bank of San Francisco Sandra Conlan, 415/974-3231 |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion